We are urgently looking for Shift Lead for one of our reputed IT Firm in Hyderabad location;
PFB Job Details:
Position: Shift Lead
Experience: 3 – 5 Years
CTC: 5 LPA
No. of Positions required: 10
Interview Date: 29th July’17
Interview Time: 10:00 A.M to 5:00 P.M
JD for the role of Shift Lead
Excellent written and verbal communication
Expert level knowledge on all major support areas and issues
Have knowledge of various support teams, their TAT, contact information and working hours info
Manage the Team Engineers, working for Desktop Support, Server Support, Network support, Asset Support and Telecom support.
Provide feedback on a regular basis for development of the engineers
Completing and executing daily, weekly, monthly activities as a part of BAU
Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management
Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms
Ensure Wing to Wing resolution of incidents within SLA, handle Critical issues, and provide feedback to Managers and work with customer IT and Managers.
Planning and scheduling Meetings with the Customers on day to day Operations. Involve in the Day-to-Day Operations.
Coordinate with multiple hand support teams for escalated issues and participate in con-calls and Bridge-calls from remote support groups.
Customer relationship and Personnel Management
Coordinate shift rosters, conduct team meetings, track & analyze Performance of all the Engineers.
Manpower backup planning to ensure right resources availability
Prepare Shift Reports and periodical MIS Reports for measuring SLA yield.
Prepare & document various Reports in compliance to Process and Productivity.
Participate and conduct Internal Process Audits & Process Reviews for ensuring strict adherence to the Process Parameters/Systems
Keep stakeholders informed of the current status of the active incidents and activities
Execute projects and related activities for process enhancement
Interested candidates kindly share your updated CV on [email protected] or call on 8291851688 along with below mentioned details:
Any Other Offer (Inhand):
Reason for Job Change:
Salary:INR 4,00,000 – 5,00,000 P.A.
Industry:IT-Software / Software Services
Functional Area:IT Hardware , Technical Support , Telecom Engineering
Role Category:Technical Support
Role:Technical Support Manager
Employment Type: Permanent Job, Full Time
Desktop Support Networking Remote Support Network Support Server Support Service Desk Internal Process Audit Release Management Process Enhancement Shift Lead Incident Management Configuration installation
Desired Candidate Profile:
Please refer to the Job description above
UG: Any Graduate – Any Specialization
Doctorate:Doctorate Not Required
Mumbai Rozgaar Private Limited
hiring for reputed IT Firm
Recruiter Name:Ms. Rupika Prakash
Email Address:[email protected]
Reference Id:Rupika_CMS_Shift Lead_Hyderabad