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ECCS Project Manager


Job Description

In response to a rapidly growing call center environment, the Enterprise Contact Center Services (ECCS) organization was created in 2010. Their mission is to support JPMC’s call centers by creating, building and maintaining innovative, reliable, and cost-effective call center solutions to support those who serve our customers.

As an Project Associate for IT Risk, you will perform detailed analysis of applications and potential security vulnerabilities, and work with AD team to design, develop, and implement remedies. You will be involved in tracking and scheduling of risk issues and remediation action plans. Attention to detail is required with the ability to handle multiple applications within the agreed upon priorities and expected completion dates. Strong interpersonal and teamwork skills, including the ability to communicate effectively are required.

Responsibilities include:

Participating in Application Controls Assessment sessions with AD Leads, ASCs and team members to identify and understand IT Risk issues, or breaks in applications, and develop solutions to remediate them.
Coordination with AD leads, Developers and ASCs to understand best practices for remediating risk issues, estimating the level of programming effort required for remediation
Adhering to IT Risk Policies throughout lifecycle of application; ensuring all needed documentation is in place
Keeping track of issues (breaks), remediation due dates and ensuring dates are not missed.
Participating in maintenance releases; key player in documenting change management records for releases. Ensuring change controls are fully approved well in advance of the planned release.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Other
Role Category:Project Management
Role:Project Manager-IT/Software

windows sdlc documentation change management application security networking protocols scheduling contact center ceh maintaining

Desired Candidate Profile
UG: B.Tech/B.E. – Computers
PG:Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

3-8 years of experience as an Application Security Analyst or IT Risk Analyst.
Well versed with MS Office suite of applications.
Solid understanding of SDLC process.
Demonstrated excellence with oral and written communication skills.
Project Management Skills / Experience – Preferred.
Working knowledge of Windows/Unix Administration, Networking Protocols, Contact Center Technologies – Preferred.
IT Risk and Security Certifications (CISSP, CEH, etc…) – Preferred.

Company Profile:
JPMorgan Chase
JPMorgan Chase

View Contact Details:
Recruiter Name:HR
Reference Id:150085069

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