JOB DESCRIPTION:
Accenture is looking for smart individuals who are keen on making a great career in the field of Digital Marketing & Technical support.
We have been consistently rated as a top employer by our employees. We provide a great working environment and opportunity to work with the brightest people in Digital Marketing and Technical Support Industry & with our top clients.
Inviting you for an exciting career with Accenture Operations for Digital Marketing & Technical Support Roles.
Date: 24th & 25th March,2017
Interview Venue: Accenture, Mantri Cosmos, ISB Road, Financial District, Hyderabad – 500032
Landmark: Opposite ICICI Bank, Near Kapil Towers
Timing : 10:00 AM to 2:00 PM
Contact Person: Roopa Chourasya
Job Location : Hyderabad
We would like to meet you, if you have this in you:
Job Profile:
Primary responsibility is to support premium customers over Calls, Email & Chat on Digital Marketing Domain
Key Responsibilities / Activities:
Provide technical support & customer service to customers through Calls, Email & Chat request.
Educate the customers on product usage, from the basics to best practices.
Provide product, troubleshooting & workflow guidance and training to new hired / newbies in the support team.
Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
Serve as a point of contact for projects led by escalation management team to improve customer experience.
Work on internal product initiatives like process automation, product improvement and development under client’s direction.
Independently identify, troubleshoot, document, categorize and replicate customer problems.
Skills Requirements:
Graduates in any discipline are eligible.
Minimum 6 months of Experience in technical/customer support environment, Phone Support, Chat Support & Email Support, preferably supporting web-based products
Excellent verbal, Written, and interpersonal communication skills
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, Organization and the ability to work well in teams are required
Demonstrated creative problem-solving approach and strong analytical skills
Flexible working in 24*7 Shift Environment
Please carry below sets of documents :
Education (Originals + Photocopies)
Experience (Previous and Current Organization)
Photo ID Proof, Pan Card (Original and Photocopies)
Updated, printed copy of resume & 1 PP size photo
Printed copy of this email
Note:
Candidates already attended Interview with us in last 3 months may ignore the mail
Please bring your referral / friends who would be interested for this career opportunity
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Keyskills:
Customer ServiceCustomer SupportEmail SupportChatTechnical SupportDigital MarketingEscalation ManagementCustomer ExperienceCSRcsacsetsrtechnical support representativetech supporttsatse
DESIRED CANDIDATE PROFILE:
Please refer to the Job description above
COMPANY PROFILE:
Accenture Solutions Pvt Ltd
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
CONTACT DETAILS
Recruiter Name:HR
Contact Company:Accenture Solutions Pvt Ltd
Telephone:91-22-41061000
Address :Plant No-3.Godrej and Boyce Complex, LBS Marg,Vikhroloi West
Website:http://www.careers.accenture.com/India