Job Description:
Genpact Hyd Technical MEGA Job Fair | 3-December
Job Role : Technical
Interview Rounds : 2 Interview Rounds Only
Direct Walk-in / Contact our below mentioned Genpact HR
Pallavi – 8297497800
Lakshmi – 7207602609
Interview Venue : Kamat Lingapur Hotel
1-10-44/2, Chikoti Gardens, Begumpet, Hyderabad, Telangana 500016
Landmark : Opposite Shoppers Stop Begumpet.
Date : 3-December
Time : 10AM – 3PM
Work Location : Uppal / Pocharam
Shifts : 24 X 7 Shifts Including Night Shifts
Job Description:
Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Document & add new issues/solutions to Knowledge Management Repository.
Utilize professional techniques to retain & delight customers.
Use of soft skills – Listen, Empathy, Courtesy etc.
Provide quality service & resolve concerns efficiently & professionally.
**Please carry 2 copies of your Resume, photograph and Government ID Proof**
Thanks & Regards,
Genpact Hiring Team
Salary: INR 50,000 – 2,25,000 P.A. Incentives and Annual Bonus Additional
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills:
HiringInterviewingKnowledge ManagementMS OfficeInbound CallsTechnical ProcessService QualitySoft Skills
Desired Profile:
Education:UG -B.Tech/B.E. – Any Specialization, B.Sc – Any Specialization, Any Graduate – Any Specialization, BCA – Computers
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.
Contact Details
Recruiter Name:Pallavi
Contact Company:GENPACT INDIA
Telephone:8297497800
Reference Id:Kamat_Tech
Website:http://www.genpact.com