Job Description:
Any graduate having relevant experience or fresher with good communication skills.
Anyone having customer service experience would be preferred.
Candidate should have basic sales knowledge.
Candidate should have sound technical knowledge.
Respond to inbound customer queries over the phone or e-mail by escalating product bugs.
Provide phone support or troubleshoot and resolve issues.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement.
Must have analytical bent of mind with customer centric approach.
Candidates must have excellent writing and communication skills.
Respond to customer query and escalations.
Voice support to customer to reduce issues.
Remuneration revised up-to 3.6 LPA.
Candidate should be flexible to work in night shift.
Designation – “Process Associate” /”Process Developer”.
Date of Interview: 22-APR-17
“Interested candidate can walk in Directly at below address or can call below HR for Telephonic Interview”
Divyanka-9160955304
Naidu-7997635330
Venue:
Aurora Business School,
Near NIMS,
Punjagutta,
Hyderabad,
500039
Salary:INR 1,25,000 – 4,00,000 P.A. Incentivs+yearly Bonus
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills:
Technical Support Tech Support Voice Process Troubleshooting BPO KPO Fresher Amazon HSBC Customer Support Voice Support Sutherland Tech Mahindra Cognizant Wipro infosys hcl tcs convergys accenture ibm wns dell
Desired Candidate Profile:
Please refer to the Job description above
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Company Profile:
GENPACT INDIA
Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.
Recruiter Name:Naidu
Contact Company:GENPACT INDIA
Address:Genpact Hyderabad14, 45 IDA Uppal, Opp NGRI, HabsigudaNear Uppal StadiumHyderabad,Telangana,India 500007
Website:http://www.genpact.com
Telephone:7997635330
Reference Id:Aurora Drive