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Gepact Hiring for International Technical Support Voice Process

Job Description:

Genpact Walk-In for International Technical Support Process

Interview Time ; 11 AM TO 1PM / Interview Date :16n nov 2016

Venue : : Genpact Uppal Branch,gate no. 1.

Technical Support Process:

Job Description:

Should have good Communication Skills with Good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8, Basic Networking Concepts, Operating Systems like Windows XP, Windows 7, VPN, troubleshoot incidents on mobile devices like IOS/anroid/ windows, Basic BSOD Knowledge , startup issues and other End user related queries
Should have good problem solving capability to resolve incidents and ensure no resolvable incidents are dispatched.
Good Computer acumen
Good communications skills

Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Document & add new issues/solutions to Knowledge Management Repository
Use of soft skills – Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally
Above all take full ownership of the Incident from Creation to Closure

Technical Skills:

MS Operating Systems (Windows)
MS Office 2007, 2010
Internet/ IE6 & IE8
Outlook 2007, 2010
Wireless/ Remote Access
Demonstrated ability to properly diagnose and resolve

NOTE : For WALK-IN Candidates, mention “Shruti Agarwal”on top of your resume’s as reference. Do carry 1 government ID proof while coming for an interview. (MANDATE )

Interested candidates Kindly Contact.

Shruti agarwal ;7769962226

[email protected]

Thanks & Regards
Shruti Agarwal

Salary: INR 1,00,000 – 2,25,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)


NetworkingOutlookRemote AccessTechnical SupportVoice ProcessCommunication SkillsSoft SkillsService QualityTechnical Skillscustomer carebpous shifttech supportdesktop supportwindows supportfresherinternational process

Desired Profile:

Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate, Post Graduation Not Required, M.Tech – Any Specialization
Doctorate – Doctorate Not Required, Other Doctorate

Company Profile:

Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.

Contact Details
Recruiter Name:Shruti agarwal
Contact Company:GENPACT INDIA
Address :Genpact Hyderabad, 14, 45 IDA Uppal, Opp NGRI, Habsiguda, Near Uppal Stadium, Hyderabad,Telangana,India