Help Desk & IT Support Technician

Description

Help desk technician should have deep understanding of computer hardware and software. Strong communication skills,. IT help desk technician should have methodical problem-solving with an aptitude for learning and quickly adapting new skills.

Function/Responsibilities:

– Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people and know how to ask questions to determine nature of problem
– Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
– Handle Tier 1 help desk escalations through tickets or phone
– Manage and monitor internal assets to ensure accurate inventory records
– Resolves Level 1 IT support orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
– Install, modify, and repair computer hardware and software as directed by senior IT team member.
– Log and document all IT enquiries in the system for support tracking and analysis.
– Other duties may be added and/or assigned as needed
Requirements
Must Have:
Excellent interpersonal skills.
Good understanding of the IT support and the urgency of business continuity
Must have a good command of the English language in order to provide effective phone, desk side, and email support.
Must be able to learn and give support on the new quickly changing technologies.

Submit your CV to: KristinaWilliams@recruitArab.com