Radio Holland Middle East
Ensure business continuity by reducing the impact of IT downtime on day to day running of the business. Earliest resolution of IT support requests.
Manage all incoming IT support emails into the IT Service Desk queue and provide necessary troubleshooting to resolve all hardware, connection, printer and software issues reported; proactively ensure all potential risks are identified and action is taken before IT issues occur, where and where possible.
Maintain an IT Asset Management register, ensuring that all assets are recorded and updated/removed when required.
Conduct network troubleshooting to locate and resolve network issues.
Ensure all local software and hardware licensing to ensure conformance to laws and the overall IT policy of Radio Holland.
Ensure regular servicing of and maintenance of servers; ensure regular system and data backups and disaster recovery preparation.
Recommend, as and when necessary, software and hardware solutions that ensure business continuity and adherence to Radio Holland’s IT policy.
Ensure system and data security and integrity of Radio Holland Middle East.
Assist HR Department with IT orientation, as part of a new employee’s induction.
Manage entire purchase of inventory related to hardware, software and other IT supplies.
Conduct training, as and when necessary, for relevant employees when a new hardware / software solution is implemented.
Support the business by ensuring ERP related issues are closed at the earliest; regularly interact with ERP vendor for
5+ years of experience in an IT support role in a medium sized organization.
Proven track record of having hands on experience all IT tools, software and hardware required for a medium sized organization.
Experience in a technology driven industry preferred, but not a must
About the Company
Radio Holland is well-known in the maritime industry as global NavCom, Connectivity and Service & Maintenance provider.
Available 24 hours a day, 7 days a week, Radio Holland connects its customers to an unrivalled network of more than 80 offices and support locations along the global shipping routes.
Radio Holland delivers unique technical service expertise which helps customers run smarter, more profitable businesses with less downtime and lower operational expenditures. On 6th December 2016, Radio Holland celebrated its 100th anniversary, which was the kickoff of a special ‘anniversary year’.