AD – Operations:
Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas.
Responsible for medium-term planning, objective setting and development of new procedures within
area of responsibility, through interpretative judgment of overall policies and goals.
Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.
Provides and implements business-focused solutions within time/cost constraints.
Self-directed with broad goals and strategic direction in satisfying organization or client objectives.
Accountable for developing and managing key internal/external client relationships.
Accountable for operational direction of complex or large function or project, or medium size unit within
stable mature operation, or key element of volatile environment.
Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures
achievement of key performance indicators/project milestones.
Responsible for fulfillment of contractual obligations/completion of deliverables within own area of
Initiates and promotes continuous improvement programs across sphere of influence.
Leads and manages a team of 300-350 associates in technology vertical, digital advertising / marketing domain in their respective domestic market.
Manages and ensures consistent application of human resource processes including career development, performance management within area of responsibility.
BA/BS degree in a technical or business related field or equivalent practical experience.
15+ years of experience managing complex, multi-group, multi-disciplinary projects.
Project management experience.
Understanding and passion for online products/services like database creation, online presence etc.
Ability to define and execute projects within timelines and with multiple stakeholders, and deliver projects on time and to budget.
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Senior Management
Employment Type: Permanent Job, Full Time
Digital Advertising Marketing Strategy Major Continuous Improvement Service Level Ad Operations Client Satisfaction Project Management Performance Management
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
Golden Opportunities Pvt Ltd
Most promising client of Golden Opportunities, Leading ITES Giant with PAN India Operations
Contact Company:Golden Opportunities Pvt Ltd
Email Address:[email protected]