Resolve customer complaints or answer customers’ questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Overall incharge of the Billing Department activities.
Looks after inpatient, credit billings, Insurance/TPA .
Monitors OP / IP billings performance shift wise.
Bill collections follow up on daily basis and continuous monitoring of the same.
Bill updation of all the procedures done to the patient on daily basis.
Ensures charges for the hospital services based upon the tariff.
Gives estimation to the self paying patients and Corporate Patients.
To ensure that all the services are charged before final bill is made.
Takes written consent from the Patients attendants on payment terms.
Discuss with the consultants, estimate, deposits and payments.
Explains the line of treatment being given and the reason for taking such deposits at the time of admission to the patients and their attendants.
Gives break-ups of the treatment bills for re-imbursement, insurance claims.
Provides inputs to Finance and Accounts department regarding day to day transactions
Admission of patients and explaining the charges to the patient
Preparation of provisional bills
Implementing admission & billing policies as directed by the management
Ensuring proper documentation for audit
Daily MIS reports to the management
Salary:INR 4,50,000 – 6,00,000 P.A
Industry:Medical / Healthcare / Hospitals
Functional Area:Medical , Healthcare , R&D , Pharmaceuticals , Biotechnology
Role Category:Medical Professional
Role:Administration Services/Medical Facilities
Insurance Claims MIS Reporting Quality Standards Billing Hospital
Desired Candidate Profile:
Please refer to the Job description above
UG: Any Graduate – Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Sahrudaya Healthcare Pvt. Ltd.
MaxCure Group of Hospitals is a 1500+ Bedded with 4500 workforce
Recruiter Name:Ms. Saswati Kabiraj
Contact Company:Sahrudaya Healthcare Pvt Ltd