Overview of the role
Managed Services Infrastructure and Applications, Redcentric largest operating division is now looking for Service Desk Engineer to provide managed service support for multiple Redcentric clients and project consultancy.
The successful candidate needs proven experience of working in a fast-paced support environment with the ability to manage a demanding, multi-task workload.
The Service Desk role is that of providing first level support through taking calls & emails and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
Principal duties and responsibilities
Provide Technical Support to Broadband(ADSL) related issues.
Strong working knowledge of ADSL troubleshooting is preferred.
Proven knowledge of troubleshooting Modem, Router, Switch related issues.
Excellent written and oral communication skills, including the ability to solve problems
CCNA certification preferred.
Ability to learn quickly and stay current with new business processes and new technologies.
Essential technical skills
Troubleshooting Connection, Browser and Modem/Router/Switch related issues.
Should be able to communicate with UK customer’s over voice and email.
Graduation or above.
Minimum 3 years previous IT Service Desk or Technical Support (Voice).
Excellent organisational skills.
Ability to grasp concepts quickly.
Previous experience of working for an IT service provider in an outsourced environment
Ability to work under pressure and to Service Level Agreements in a fast paced environment
Excellent people skills with the ability to interact successfully with business and other technology groups
Able to manage multiple incidents / projects and ensure quality is maintained in the approach
Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
Good analytical skills; a structured and methodical approach
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness
Excellent verbal, written and client communication skills
Salary: INR 2,25,000 – 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Technical SupportIT Service DeskIncident ManagementModemCCNATroubleshootingAdslRouterService LevelManaged Services
DESIRED CANDIDATE PROFILE:
Please refer to the Job description above
Redcentric Solutions Private Limited
Redcentric is a leading UK IT managed services provider that offers a range of IT and Cloud services designed to support organisations in their journey from traditional infrastructure to the Cloud and hybrid combinations in between.
With the IT landscape in constant evolution, Redcentric is built around today’s modern IT challenges offering application, collaboration, infrastructure, network, mobile and IT security services.
Redcentric’s managed services are designed to give back to IT departments the time and capacity to focus on front-end business improvement projects, while we look after the routine IT aspects
Recruiter Name:Ruqia Begum
Contact Company:Redcentric Solutions Private Limited
Email :[email protected]
Address :Redcentric, Manjeera Trinity Corporate, 6th Floor, JNTU Road, Beside Manjeera Mall, Kukatpally