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Hiring For Team Leader – 2nd Line Support In Hyderabad

Job Description:

Redcentrics largest operating division is now looking for Team leader for 24×7 team which provides remote support for Redcentrics clients and Internal Infrastructure.

The successful candidate needs proven experience in managing team, escalations and SLAs.

The role is based at the Redcentric office in Hyderabad.

This role presents scope for a skilled Team Leader – 2nd line support to further their career by providing support to key services for our UK based customers. This role will work as part of virtual support teams with colleagues across the UK and in Hyderabad on a day to day basis.

As well as possessing the right technical skills and experience, we need someone with proven experience of working in a fast-paced environment and the ability to manage a high multi-task workload. The role requires a confident, can-do and proactive approach. The ability to work as part of a team both locally and remotely – and communicate with UK based customers.

The main duties of the role include but are not restricted to:

Managing 24×7 Teams Of network and Server technology.
Handle escalations, Team SLAs and Support.
Ability to provide Leadership, Motivation and strategic direction to a multifunctional team

Salary: Not Disclosed by Recruiter
Functional Area:IT Hardware , Technical Support , Telecom Engineering
Role Category:IT Hardware
Role:Technical Lead -Hardware Design


Team lead Ticket management SLAs Network Support Server Support

Desired Candidate Profile:


8+ years of experience in Networking and Server technology either in Service Provider Environment or diverse enterprise network.
4+ years of Experience as team leader.
Ticket Management.
Experience in managing client escalations.
Experience in generating reports using Excel.


We are looking for a strong team player with a proactive approach, who can show commitment to the role and Redcentric. The ideal candidate will demonstrate the following behaviours:

Previous experience of working for an IT service provider in an outsourced environment or ISP Environment or Large Enterprise Network
Ability to work under pressure and to Service Level Agreements in a fast paced environment
Excellent people skills with the ability to interact successfully with business and other technology groups
Able to manage multiple incidents and ensure quality is maintained in the approach
Commitment / flexibility
Good analytical skills; a structured and methodical approach
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness
Excellent verbal, written and client communication skills

Company Profile:

Redcentric Solutions Private Limited
About US:

*Redcentric is a leading UK IT managed services provider that delivers innovative technology to improve business productivity and efficiency.
*Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK. Redcentric has a comprehensive product portfolio that delivers true end-to-end managed services. The company wholly owns four world class in addition to significant national MPLS network assets over which critical IT data and voice services are delivered. Redcentric also owns and operates its own fibre Metropolitan Area Networks.
*With the IT landscape in constant evolution, Redcentric is built around today’s modern IT challenges offering application, collaboration, infrastructure, network and IT security services.
*The company listed on AIM at the London Stock Exchange in April 2013 (LSE:RCN) Redcentric has a trading history of 18 years.

Recruiter Name:Sony Kiranmai
Contact Company:Redcentric Solutions Private Limited
Address:Redcentric, Manjeera Trinity Corporate6th Floor, JNTU Road, Beside Manjeera MallKukatpallyHyderabad,Telangana,India 500072