Job Description:
Experience in Telesales
To Manage a team of approximately 15- 30 CSRs*
Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
Provides consistent, balanced and timely performance feedback on CSR performance
Ensures a positive work environment, continuous learning and a high quality employment experience for your team
Provides leadership and manages to all operational standards
Along with fellow Team Leaders, meets and exceeds all department goals
Applies timely performance management standards and processes
Day to day sales/service request management
Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
Salary:INR 5,00,000 – 7,00,000 P.A.
Industry:Insurance
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
telesales telemarketing onlinesales
Desired Candidate Profile:
Any Qualified Graduate
Telesales Managerial Experience is mandatory
Candidate should have understanding about Insurance Industry
Education-
UG: Any Graduate – Any Specialization
Company Profile:
ICICI Lombard General Insurance Company Limited
ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platforms, including the recently won “Best Social Media Integrated Campaign Awardâ€Â� and “’Non-Life Insurer of the Year’. We are well known for our innovative products, marketing strategies, focus on technology and exemplary customer services.
Recruiter Name:Pratap SVR
Contact Company:ICICI Lombard General Insurance Company Limited