Job Description:
Greetings from TechMahindra!!!
TechMahindra Hiring For Quality Analyst Professionals (Technical) – Voice Process
Work Location: Hyderabad
Job Description:
2-3 years of Technical Quality experience.
Technical Support background
Should possess experience in to international Voice process.
Preferably ISP domain.
Internal/external call calibration (Technical)
Feedback, Coaching, Mentoring
Call monitoring, call auditing
Look from tech support background. If not ISP, s/he must be from technical background.
Required Skills:
1. Excellent English spoken and written communications must be clearly understood.
2. Should have basic knowledge on Troubleshooting and ISP Telecom process..
Interested candidate can Walk-in directly
Interested candidate can send updated resume to sd00495726@techmahindra.com
Regards
Manjusha
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Executive
Keyskills:
Technical Voice Process Quality Analysis CSAT DSAT AHT RCA Technical Quality Call monitoring Technical Support tech support technical call auditing quality analyst quality assurance speacialist QA quality coach quality assurance
Desired Candidate Profile:
Please refer to the Job description above
Education-
UG: Any Graduate – Any Specialization
Company Profile:
Tech Mahindra Ltd
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry.
Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models.
This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage.
Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Recruiter Name:Manjusha
Contact Company:Tech Mahindra Ltd
Email Address:sd00495726@techmahindra.com
Telephone:7799342717