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Manager – Support (US Shifts Only) @ Product Client – Hyderabad

Job Description:

8+ years of experience in Customer Success roles, including at least 2 years as a Manager of a Technical Support team in 24 x 7 support model.
Modern communicator who loves to be customer-facing in highly personal ways to build relationships.
Passion for coaching and staff development.
A go-getter driven by metrics.
Strong technical background along with excellent analytical skills & problem solving skills.
The ability to work effectively and collaboratively in a fast-paced environment.
Bachelors degree in Computer Science (or related technical discipline).

Preferred skills:

4+ years of experience with Customer Relationship Management (CRM) systems such as Salesforce.com or Microsoft Dynamics CRM.
2+ years of experience in a B2B Software-as-a-Service (SAAS) company.
2+ years of experience in an Agile software development environment.
Experience in account management and customer retention is a plus.

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer

Keyskills:

Customer Relationship MS Dynamics CRM Technical Support Customer Retention Relationship Management Account Management Microsoft Dynamics Software Development Staff Development Go Getter

Desired Candidate Profile:

If you are interested please forward your profile to [email protected] along with Below details asap:

Are you interested to work in US Rotational Shifts (No DAY SHIFTS):
Current CTC (Fixed / Variable):
Expected CTC (Fixed):

Notice Period:

Can you join within 30 Days:
Total Exp in Technical Support:
Total Team Size reports Directly to you:
Total Exp in CRM:
Total Exp in SAAS:
Total Exp in Agile:
Do you have any offers if yes, let me know why you are looking for a change again?
Any reason looking for a change from your current company?
Any reason you want to relocate Hyderabad?

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate
Doctorate:Doctorate Not Required

Company Profile:

Careernet Technologies Pvt Ltd
Leading Cloud Based Product Client

Recruiter Name:Kiran
Email Address:[email protected]
Reference Id:ManSup_Hyd