HCL Technologies : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India
Date-8th August, Starting Time: 10 AM
Designation Mega Walkin in HCL Comnet || Tech Support || Noida || Saturday 8th Aug
Exp: 0.6 months – 5 years (Expertise in Technical voice, IT helpdesk /service Desk )
Job Location: Noida/ Hyderabad/ Chennai/ Bangalore
Interview Location: Noida
Interview Date – 8th August 2015 (Saturday)
Domain: IT Infrastructure
Skill – Service Desk (IT HelpDesk)
Process – B2B / IT Infrastructure Support
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of EUC operations.
If interested, walk in directly to the below mentioned venue-
A-2, Sector 3
(Nearest Metro Sector 16)
Timings – 10 am – 4pm
Kindly Mention “Pooja Singh” on your CV if coming for the interview.
FRESHERS / IRRELEVANT EXP are not eligible
HR Recruitment Team
Experience 0 – 5 Years
Industry Type IT-Software / Software Services
Role Technical Support Engineer
Functional Area IT Software – Client/Server Programming
UG – Any Graduate – Any Specialization, Any Specialization
PG – Any Postgraduate, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Any Specialization, Doctorate Not Required
1,00,000 – 4,00,000 P.A
Noida, Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad
Technical Support It Helpdesk Service Desk Incident Management Voice It Infrastructure Support Data Center Operations DCops Server Monitoring Network monitoring Ticketing Networking Network Security
HCL Technologies Limited