Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high risk. Integrate technical knowledge and business understanding to create superior solutions for company and for customers.
Incident Management: Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/company Information Technology (company IT) infrastructure needs. May lead or participate in a Change Advisory Board.
Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Apply company solutions to meet highly complex customer and/or trade/company IT infrastructure needs.
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management: Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer.
Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area. Typically advises or sets direction for groups of customers with similar needs and/or Region.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Network Administration , Security
Server Administration CRM Solution Design IT Infrastructure Escalation Management Customer Relationship Change Management Operations Problem Management Configuration Management
Desired Candidate Profile
UG: B.Tech/B.E. – Any Specialization, Computers, B.Sc – Any Specialization, Computers
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Education and Experience Required:
Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Masters degree in related field. Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience
Knowledge and Skills Required
Typical skills include:
(strong) understanding of technology in direct responsibility
(developing) understanding of other technology sub-areas
General understanding of related technologies
(strong) Customer Service
General Project Management
(developing) Influencing Others
(developing) Customer/Vendor Management
(developing) Business Analysis
(developing) General Financial Management
HEWLETT PACKARD ENTERPRISE PRIVATE LIMITED
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure
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Contact Company:HEWLETT PACKARD ENTERPRISE PRIVATE LIMITED