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NOC Engineer

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Job Description

Service Request Management & Incident Management with in ITSM tools like Tivoli SmartCloud Control Desk, Service Now
Attain best-in-class Customer Satisfaction & SLA Management by being proficient in developing strategic plans for service improvement
Lead internal certifications like ITSM, QMS, ISMS, BCM with knowledge on ITIL, PMP, Six Sigma
Drive Technical WAR Room discussion & CAB Approvals
Service Handovers Transition & GAP Analysis
Team Projection & Management Reports on Incident Management
Successful in partnering with stakeholders, management, vendors and L2 teams to evaluate needs & issues and define & implement effective solutions to integrate business operations.

Salary:INR 5,00,000 – 10,00,000 P.A
Industry: IT-Software / Software Services
Functional Area: IT Software – Telecom Software
Role Category:Programming & Design
Role:Team Lead/Technical Lead

Keyskills
Gap Analysis service request managment Incident Management
ITIL
pmp
incident
service level management

Desired Candidate Profile
Education-
UG: B.Tech/B.E. – Computers, Computers, Computers, Computers
PG:MCA – Computers, Computers, Computers, Computers, M.Tech – Computers, Computers, Computers, Computers
Doctorate:Doctorate Not Required
Please refer to the Job description above

Company Profile:
IMI Mobile
IMImobile is a global technology partner for operators, media companies and enterprises. The IMImobile products and services portfolio is built on a core modular service platform called the DaVinci Evolved Service Platform. The platform provides an integrated and flexible range of CRM, messaging, rich media content and advertising solutions. It also provides a series of interfaces to enable a mobile marketplace and an ecosystem of application developers. With technology designed for rapid deployment and revenue generation, IMImobile is working with leading operators, content owners and media owners including Airtel, Aircel, Vodafone, BSNL, MTN, Reliance, Millicom, Virgin Mobile, Tata, Mobitel, Star TV, Meteor, Reuters, Yahoo, Google, EMI Music, Universal Music, Sony and Warner Music. IMImobile has operations and offices in Asia, Europe, Latin America and the Middle East. The company today serves 80 Operators in 70 countries, manages 330 unique revenue generating services, generates 150 million billing transactions each month and partners with 350 content providers worldwide. With the acquisition of WIN Plc U.K., IMImobile will be a new force enabling Operators to realize new revenue streams by harnessing their multiple access and delivery channels, CRM data, billing and location information whilst creating new markets for enterprises and media companies.

View Contact Details:
Recruiter Name:Nilima
Contact Company:IMI Mobile
Website:http://www.imimobile.com

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