Title: Chief Operating Officer
Purpose : Lead all-India operations/service delivery function across service lines, customers and geographies while complying with SLAs/quality norms and ensuring cost effective/high quality service deliver resulting in beneficiary delight.
Traveling:Medium to High (Travel to locations for client discussions/meetings, reviews & audits).
Heading all-India operations/service delivery function across service lines, customers and geographies
End-to-end ownership of SLAs, processes and the Operations team(s) across the organisation
Responsible for meeting sustainable margins for all projects (meeting pre-set financial goals). Managing finances of the project (s). Ensuring timely billing/invoicing and responsible for timely receivables for all projects
Deploying new projects across India. Support teams working to acquire new projects and participate in pre-bid and bid presentations/meetings
Meeting SLAs and all project and delivery deadlines and turnaround times without compromising on quality norms. Monitoring and coordinating development/review of Service Level Targets from time to time
Responsible for beneficiary delight. Also, building and maintaining healthy relations with clients, ensuring client satisfaction by achieving delivery & service quality norms. Positioning organisation as a thought leader in the community and amongst the stakeholders.
Handling Client escalations.
Responsible for compliance to policies, processes and SOPs across projects. Also, devising & implementing new process improvements giving significant benefits to both company & Client.
Ensuring compliance & facilitating internal/external operational audits within the organization with timely closure of audit gaps, if any.
Responsible for comprehensive & effective MIS reporting. Preparation & presentation of monthly & quarterly updates for higher management, Client & other Stakeholders.
Growing and developing team/leaders. Maintaining & sustaining motivational level of team. Identifying the team’s training & development needs, designing and developing the appropriate training program and coordinating with support groups.
Responsible for Monthly/Quarterly/Annual project reviews and performance appraisals etc.
Collaborate with other HODs and contribute to the organisational direction
Salary: INR 30,00,000 – 40,00,000 P.A
Industry: NGO / Social Services / Regulators / Industry Associations
Functional Area: Top Management
Role Category: Head/VP/GM-Operations
Operationsservice deliveryslaproject delivery
15-20 + years in operations of large and multiple projects across service lines and geographies
Proven experience in meeting SLAs and project/delivery/turnaround time deadlines adhering to quality norms
Handling and resolving client escalations
Experience in MIS reporting, compliance & facilitating internal/external operational audits.
Good networking and people management skills with proven people leadership
Good communication skills, both oral and written
Strong in planning, execution and management of operations in a project organisation/environment
Ability to work with a diverse group of individuals in a professional and service-oriented manner.
Note: Interested candidates can send the resume to [email protected]
PG – Any Postgraduate
Doctorate – Doctorate Not Required
Piramal Swasthya is a registered non-profit organization supported by Piramal Foundation and believes in Democratizing Healthcare- making healthcare accessible, affordable and available to all segments of the population, especially those most vulnerable. In order to achieve this goal, we leverage cutting edge information and communication technologies to cut costs without compromising quality as well as public-private partnerships to scale its solutions throughout India.
We are present across India in 11 states with a 3000+ strong employee team comprising of 450+ Doctors and specialists. Our innovative technology based solutions have helped State governments to address the issue of availability and accessibility of quality healthcare to needy sections of society.
Piramal Swasthya is bridging the last mile gap in primary health care service delivery and it is technology and innovation that enables and makes this possible to reach the most remote and vulnerable population. Our service delivery channels Health Information Helpline, Mobile Health Services and Tele Health Services are all conceptualized around technology.
Recruiter Name:Talent Acquisition Team
Contact Company:Piramal Swasthya Management and Research Institute(PSMRI)