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Opening For Customer Service Executive In Hyderabad

Job Description:

This incumbent is responsible for the assigned task as follows;

Execute the Routine Operational requirement as follows;

o Daily Inspection

o Periodical Inspection

o Monitoring and Supervision activity

o Verification on contractor Manning level, Machinery, Chemical and tools

o Managing VIP and Peak Hour Route

o Implement QMS: Operation Procedure, collection and analyze data

In the absence of the shift in charge, step in and take over the charges of handling shifts


To ensure that the appointed Service Provider fulfills the operational requirement as per SLA and the contract. Utilities and passenger Facilities hygiene are maintained.

Adherence to operational, emergency procedures and policy decisions as per the standard operating procedures

To ensure that the cleanliness is maintained at required standard for the area used for any event organized by RGIA or any VVIP movement.

Ensure the service standards as per ASQ parameter and come up ideas to enhance the services.

Ensure faade / High raise building cleaning are completed as per the plan,

Inspect the other 38 ancillary buildings, roads & maintain the utilities.

Coordinate with internal & external stakeholder for ensuring upkeep of facilities for the allotted areas.

To record any instruction to service provider in Site Memo /Site Instruction as written evidence and also record in log book for any complaint, incident, irregularities any related

activity and analyze all quality data for reference and improvement

Salary:INR 3,75,000 – 5,00,000 P.A.
Industry: Other
Functional Area: Other


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Desired Candidate Profile:

Please refer to the Job description above


UG: BHM – Hotel Management
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required

Company Profile:

GMR Infrastructure Limited
GMR is an infrastructure Development Company founded in 1978 and headquartered in Bangalore . The Group is well diversified and professionally managed with ownership interests in Energy, Transportation and Manufacturing.

Contact Company:GMR Infrastructure Limited