Opening For Customer Support Officer @ Hyderabad

Opening For Customer Support Officer @ Hyderabad

Job Description:

Manage order fulfillment cycle for stock & sale order and direct orders.
Co-ordinate with factories globally to expedite delivery
Conduct regular reviews of backlog orders, share updates with commercial teams and customers, work closely to maximizing revenue.
Co-ordination with CHA and Operations team on Custom Clearance, duty payment and transportation at Warehouse.
Co-ordination for Dispatches and share Shipping documents to customers.
Inventory Management.
MIS preparation and Reporting.
Ensure process compliance, work with customer to ensure Customer delight and improve Customer Allegiance Score.

3 – 7 YearsHyderabad / Secunderabad

Competency/Skills required:-

Be conversant with INCO Terms, Letter of Credit Transactions and Customer Service.
International Logistics & Documentation.
Hands of experience of SAP R/3 and JDE AS400 is preferred.
Be conversant and experienced in Excel and other MS office application.
Preference in having Customer Service roles is an added advantage
Understanding on Taxes and duties .
Excellent Communication Skills

Salary: Best in the industry
Industry: Pharma / Biotech / Clinical Research
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)


Customer SupportCustomer ServiceOperationsInventory ManagementOrder FulfillmentCustom ClearanceCommunication SkillsProcess ComplianceMIS Preparation

Desired Profile:

Transport facility is available from the city.
Education:UG -Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Company Profile

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Thermo Scientific, Life Technologies, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Contact Details:

Recruiter Name:Madhumita Arora
Telephone:Not Mentioned
Email :madhumita[email protected]