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Opening For Executive – Customer Support Services

Job Description:

Connecting with customers through inbound/outbound calls and mails
Interact with customers to provide and process information in response to inquiries, concerns, and requests about our services.
Managing customers accounts, and recording of customer interactions and transactions.
Recording details of inquiries and complaints.
Directing and escalating requests and unsolved issues to the designated resource.
Following up on customer interactions.
Capable of building productive relationships.

Salary: Not Disclosed by Recruiter
Industry:Internet / Ecommerce
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)

Keyskills:

Inbound Outbound Calling Customer Support Support Services customer care customer service

Desired Candidate Profile:

1.Highly energetic, enthusiastic
2.Excellent communication skills
3.Fair proficiency in Hindi, English Telugu.
4.Pleasing personality to convince dealers.
5.High levels of integrity

Education-

UG: Any Graduate – Any Specialization

Company Profile:

KAYOMA TRADING PRIVATE LIMITED
Kayoma aims to be India’s leading B2B ecommerce portal (http://xfactory.in/ ) for building and construction materials. It is founded by Rajiv M, a trading veteran with over two decades of experience.
Ecommerce in India has been largely limited to the retail space so far, Kayoma aims to disrupt the B2B space by building the best B2B ecommerce portal. To help us start the operations in Hyderabad, we are seeking highly enthusiastic professionals who can associate with us and work towards common goals.

Kayoma group is one of the Largest Sales Promoters for the best brands of cement in India, with sales volumes close to 1.00 Million Tons per annum and a 300+ Cr GSV.
We have pan India operations with vast clientele of infrastructure, contracting and development companies.

Recruiter Name:Manjula Soorve
Contact Company:KAYOMA TRADING PRIVATE LIMITED
Address:203, II FLOOR, ASHOKA CAPITOLRD NO. 2, BANJARA NHILLSHYDERABADHyderabad,Telangana,India 500034
Email Address:[email protected]
Website:http://xfactory.in/, http://kayoma.com/
Reference Id:Xfactory6