*Perform process assessments through process map / value stream mapping to identify improvement opportunities.
* Identify process improvement solution through process automation, process re-arrangement, process re-engineering,
standardization and elimination of non-value add steps.
* Conduct lean/ Six sigma trainings at regular intervals and mentor projects.
* Present data analytics in performance review meeting on business metrics trends and drive initiatives in achieving current vs.
* Drive best practice sharing session to replicate the solutions across the organisation.
* Present projects solution & case study during new client visits to aid in new deals wins.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations Manager
Role: Operations Manager
Lean Six SigmaValue Stream MappingBusiness Process ImprovementProcess Re – engineeringData AnalyticsProcess AutomationPerformance Reviewprocess improvementBPIprocess excellencebusiness excellencePeXOperations Manager
8 15 years
PG – MBA/PGDM – Any Specialization
Doctorate – Doctorate Not Required
ADP Private Ltd. is a 100 % fully owned subsidiary of ADP Inc. (Automatic Data Processing Inc.) and provides Information Technology and I.T. Enabled Services to ADP business divisions worldwide. Established in 1999, ADP Private Ltd. is the largest off-shoring destination of ADP with our 6700 associates providing product development and services support on multiple processes, domains and technologies from its three facilities in Hyderabad and Pune.
Lines of Business
The India operations provide complete range of software development and technical support services as well as solution center services, which involve back-office operations covering both voice and non-voice processes. ADP Private Limited (ADP India) operations can be classified into four areas:
â€¢Product Development (R&D)
â€¢Solution Center Services (BPO)
â€¢Remote Infrastructure Management (RIM)
â€¢Global Security Organization (GSO)
The Product Development team develops the technologies that form the foundation for ADPâ€™s products and services. They also create the most advanced delivery and deployment of innovative business solutions for our clients. At ADP Private Limited (ADP India), the product development team drives the innovation of our products and services with their unique blend of strong technical skills and business acumen. Their work is crucial to our success to be our clientâ€™s global strategic partner for their growing portfolio of workforce solutions.
In order to serve ADPâ€™s client base, our products use and deploy technologies that include:
Web Technologies | Client Server Technologies | Mainframe Technologies | Communication Technologies | Enterprise Technologies
Solution Center Services (BPO)
The Solution Center Services team focuses on ownership, administration, and management of business processes for clients. These services are based on measurable performance metrics that are effectively leveraged on our in-depth understanding of business domains as well as strong computing infrastructure. Our services cover diverse sets of domains such as payroll processing, benefits administration, tax and financial services, and pre-employment services.
The service delivery can be broadly classified as:
â€¢Non-Voice Processes: Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
â€¢Voice Processes: Participant Customer Calls and Client Technical Support; Tier 1 & 2 services
Remote Infrastructure Management (RIM)
ADP Private Limited (ADP India) provides Remote Infrastructure Management services to ADPâ€™s business units worldwide. RIM is the latest offshore model in which the IT requirements of an organization – in particular the support functions of infrastructure management and maintenance – are dealt remotely. ADP deploys sophisticated management tools and standardized frameworks for service delivery, end-to-end management, and support of IT infrastructure at remote locations.
Global Security Organization (GSO)
ADP Private Limited (ADP India) through the Global Security Organization provides data security, compliance with industry and government regulations, and maintenance of the integrity, confidentiality and availability of data and operations for ADP, its suppliers, business partners and clients.
About ADP Inc.
Automatic Data Processing, Inc. (NASDAQ: ADP), with about $10 billion in revenues and approximately 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.