Opening For Senior Customer Service Representative In Hyderabad

Opening For Senior Customer Service Representative In Hyderabad

Job Description:

As a Site Operations team one of our key deliverable is Work Smart. We are the India touch point for the global [email protected] program, providing live and on-demand training experiences based on the global [email protected] curriculum and customized for you!
Must have excellent networking Skills,
MS products troubleshooting skills, analytical and problem solving skills.
Should be able to manage and troubleshoot Cisco, Fortinet and EMC.
Must have the ability to learn technology quickly.
Demonstrated ability to combine technical expertise with technical communication skills is required.
The ability to work under deadline pressure is required.
Bachelor’s degree in Computer Science or related field preferred.
Work related experience may substitute for degree.
Should be able to organize events and/or sessions/recordings to increase product awareness and knowledge of MS Products for internal customers.
Working knowledge of SharePoint is good to have. Ideal candidate must have zeal to learn new IT products and technologies.
Must have strong attention to detail and be able to work as a team player.
This person will be part of [email protected] program. As part of this team contractor will be involved in sharing communication with MS FTE and Training them on new products launched

Candidate must have excellent communication skills.

Salary:INR 1,75,000 – 4,50,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Team Leader -(NonTechnical)


Networking Skills Fortinet Problem Solving Troubleshooting Skills Site Operations Product Awareness Computer Science Communication Skills

Desired Candidate Profile:

Please refer to the Job description above

Company Profile:

Collabera Technologies Pvt. Ltd.
Collabera Inc is a company headquartered in Morristown, New Jersey that provides professional information technology recruiting, staffing, consulting, and business services to companies worldwide.[4] Collabera is the largest minority-owned IT staffing firm in the country, according to Staffing Industry Analysts, an industry advisory firm.[5] Additionally, Collabera is the largest privately-held technology company in New Jersey, by revenue, with $525 million in revenue for 2015 and approximately 4,200 employees in its New Jersey headquarters

Recruiter Name:HR
Reference Id:2188_CSR