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Opening For Senior Manager Quality In Hyderabad

Job Description:

We have an opportunity for one of our Leading MNC client based out of Bangalore.

Position: Manager/Sr. Manager Quality

Exp: 6 yrs

Location: Hyderabad

Industry : BPO/ KPO

Position Summary

Job Summary:

Provides methodology expertise in design, management and improvement of processes involved in service delivery as well as support functions.

Broad Responsibilities:

Strong quality focus and business excellence aptitude.

Preferable six-sigma Black Belt.

Should have done analytical assignments on Process Improvement, Process Excellency with proven & demonstrated results.

Automation initiatives utilizing tools & technology intervention with proven track record.

Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanisms.

Strong in people & process management, process-driven and result oriented.

Excellent verbal and written communication skills.

Responsible for sharing analytics, reducing process gaps, process re-engineering and process quality

Improvement recommendations/Action Plans & Governance Framework

Manage Multiple Accounts/Stakeholders

Supervises: Aligned Business Analysts

Qualification: Should be a Graduate.Must be a Certified Six Sigma Black Belt. MBA/Post Graduation in Management will be an added advantage

Experience: Should have at least 6-8 years of experience out of which at least 3 years of experience in running analytical assignments. Exposure to a structured Six Sigma program environment would be an added advantage. Exposure to Contact Center Environment for 2 years (Desired Skill not Minimum Skill)

Attributes:

Proven track record in successfully delivering analytics and recommendations for process improvement using structured methodology

Ability to communicate with senior management and clients

Familiar with Six Sigma, Kaizen, Lean methodologies and concepts

Benefits

Leading Healthcare BPO in India

Client Introduction

Leading Healthcare BPO in India

Salary: Not Disclosed by Recruiter
Industry:Recruitment / Staffing
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Manager
Employment Type: Permanent Job, Full Time

Keyskills:

ITES BPO KPO LPO Customer Service O Quality Assurance Quality Control Manager

Desired Candidate Profile:

We have an opportunity for one of our Leading MNC client based out of Bangalore.

Position: Manager/Sr. Manager Quality

Exp: 6 yrs

Location: Hyderabad

Industry : BPO/ KPO

Position Summary

Job Summary:

Provides methodology expertise in design, management and improvement of processes involved in service delivery as well as support functions.

Broad Responsibilities:

Strong quality focus and business excellence aptitude.

Preferable six-sigma Black Belt.

Should have done analytical assignments on Process Improvement, Process Excellency with proven & demonstrated results.

Automation initiatives utilizing tools & technology intervention with proven track record.

Excellent hold on number crunching, data analytics, process mapping, SOP creation, control mechanisms.

Strong in people & process management, process-driven and result oriented.

Excellent verbal and written communication skills.

Responsible for sharing analytics, reducing process gaps, process re-engineering and process quality

Improvement recommendations/Action Plans & Governance Framework

Manage Multiple Accounts/Stakeholders

Supervises: Aligned Business Analysts

Qualification: Should be a Graduate.Must be a Certified Six Sigma Black Belt. MBA/Post Graduation in Management will be an added advantage

Experience: Should have at least 6-8 years of experience out of which at least 3 years of experience in running analytical assignments. Exposure to a structured Six Sigma program environment would be an added advantage. Exposure to Contact Center Environment for 2 years (Desired Skill not Minimum Skill)

Attributes:

Proven track record in successfully delivering analytics and recommendations for process improvement using structured methodology

Ability to communicate with senior management and clients

Familiar with Six Sigma, Kaizen, Lean methodologies and concepts

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization

Company Profile:

Randstad India Limited
Randstad is a Dutch multinational human resource consulting firm headquartered in Diemen, Netherlands. Randstad is the world’s second-largest HR service provider.

Recruiter Name:HR
Reference Id:13504748