Tuesday , August 22 2017
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Opening For Senior Support Engineer In Hyderabad

Job Description:

Designation : Sr Support Engineer – L3 Support

Department : Management Services

Job Location : Hyderabad India

Type : Permanent

Role Description :

– Candidate will be part of a 24×7 on-cal support roster.

– Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of Analytics product source code and make and deliver defect fixes and patches with acceptable level of quality.

– Participate in problem diagnosis or isolation, driven by the remote support organisation.

– L3 Support engineer should follow all the source code management, review and documentation update to adhere to the processes.

– Provide workaround and defect fixes within SLA when problems arise in the customers lab or live network environment.

– Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Client/Server Programming
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer
Employment Type: Permanent Job, Full Time

Keyskills:

Senior Support Engineer L3 Support Technical Support PL – SQL SQL Server ETL Linux Cloud SQL TCP IP load balancing firewalls

Desired Candidate Profile:

Required Skills :

– Knowledge or Experience in Java

– HTTP technology and principles, including REST principles – Cloud and API.

– Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.)

– Databases technologies and a working knowledge of SQL

– In-depth familiarity of Linux / Unix (advanced user; sysadmin experience a bonus, but not required)

– Proven interpersonal skills, working effectively with various levels of the organization, across many different functional areas

– Excellent organizational skills (must be able to manage concurrent projects with different parts of the organization)

– Self directed individual that continuously seeks out new challenges.

– Added advantage if have ETL knowledge.

– Excellent troubleshooting skills, ability to think logically in complex technical situations, resolve the issues.

Education-

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required

Company Profile:

Gaian Solutions India Pvt. Ltd.
Leading client of Gaian Solutions India Pvt. Ltd