If you are innovative, have a passion for technology and want to play an integral part of a growing market in Enterprise Information Management, Magnitude is where you want to be! Our company is seeking a talented and experienced Software Support Engineer to join our Technical Support team in Hyderabad, India. The successful candidate will have a demonstrated ability to understand and diagnose complex technical issues, and to work cooperatively in a team-based customer support environment. Magnitude software works with diverse core technologies, including Oracle, Microsoft web services, and Siebel to name a few.
Core Deliverables and Responsibilities
Troubleshoots and develops functionally accurate, technical workarounds for complex software and setup errors encountered by customers or field consultants, which are typically escalated from Tier 1 Support Engineers
Identifies, prioritizes, replicates, diagnoses and resolves user problems in a timely fashion.
Escalates problems requiring more in-depth knowledge to Tier 3 Engineers in order to meet customer service level agreements
Liaison with Engineering for prioritization and correction of software bugs or enhancement requests reported by customers or field consultants
Serve as a mentor to enhance the Oracle technology skills of other Support Engineers, as required
Excellent oral and written communicator capable of multi-tasking and managing multiple priorities with a high level of accuracy and attention to detail and ability to work independently as well as on a team.
2-4 years of experience working in IT industry.
At least 2 years of techno functional experience in Functional area (Financial, Supply chain, HR etc…) in ERP modules (preferably Business Objects Data Service ETL tool)
2-4 years of experience in writing SQL and PL/SQL
1-2 years of working experience in Data Warehouse product or implementation project
Good Understanding in how to use Business Objects Data Services ETL Tool
1-2 years working experience in providing technical customer support services to diverse populations is plus.
Knowledge of one BI tool (Business Objects, COGNOS, and Oracle Business Intelligence) is a plus
Education: B. E. / B. Tech, M.E. / M. Tech. / MCA, M.Sc.”
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role:Technical Support Engineer
Technical Support Software Support Customer Support Customer Service SQL Data Warehousing Service Level Business Objects Support Services Techno Functional SAP BODS
Desired Candidate Profile:
UG: Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization, Computers
PG:M.Tech – Any Specialization, Computers, Any Postgraduate – Any Specialization
Doctorate:Doctorate Not Required
Magnitude Software India Pvt Ltd
Magnitude Software is a leading provider of software solutions for the Enterprise Information Management market. Our Magnitude Software family of solutions dramatically accelerates time-to-value for your Enterprise Information Management needs including query, reporting, analysis, and master data management for enterprise Applications, with a low total cost of ownership. We- re busy evolving the way people and organizations manage information. Our technologies help companies access and analyze their data no matter where it resides-all from a single point of entry. The Magnitude Software integrated suite of products is designed to boost productivity by empowering end users and decision makers with secure access to the right data at the right time, allowing them to easily build their own custom reports and make timely decisions.