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Opening For Support Analyst Opening


Job Description:

Experience : 3-5 yrs

Work Location : HiTech City, Hyderabad

Job Description :

Should be willing to work in Shifts as it is 24 x 7 Support Service.
Resolve Incident and Service Requests in SLA
Follow the Knowledge management and support processes
Record the solutions of all tickets in Knowledge Base portal
Working on Problem Management tickets to provide the permanent fix to defects
Deploying the changes by following Change Management process
Requires documentation knowledge like system requirement, Design Specification.
Resource should have experience in .Net Web and desktop applications.
Resource should have solid experience OOAD and Design Patterns.
Good to have knowledge on MVC, Entity Framework, Classic ASP and VB 6.0
Good communication Skill and experience in interacting with the clients.

Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer


Classic ASP VB .Net Design Patterns MVC Entity Framework Web Technologies Problem Management Change Management Knowledge Management

Desired Candidate Profile:


UG: Any Graduate – Any Specialization, Graduation Not Required
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required

Please refer to the Job description above

Company Profile:

Tech Mahindra Ltd.
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra’s track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Recruiter Name:Shruti Awasthi
Reference Id:[email protected]

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