Job Description:
Role & Responsibilities:
Employee Engagement:
Adheres to Employee Engagement framework, plans executes various activities to ensure high morale, teamwork, resulting in employee satisfaction
Manages Employee Engagement Calendar, utilization of Budgets.
Reward & Recognition Organizes Monthly and Annual R&R Events.
Retention will proactively interact with employees, plans appropriate measures to enhance retention. Anchor retention initiatives and meet attrition targets for the location.
Conducting RAG Analysis month on month basis for retention
HR Communication:
Ensures all communication channels are effective, facilitate town hall, skip levels and interaction with BU Head.
Communicates policies and procedures to employees.
Grievance Handling:
Handle grievances, educate employees on procedures, counselling.
Client Interaction
Interacts with client on HR related issues
I nterview Timings- 9am-2pm
Venue:7th floor,Vijaya Sai towers,kukatpally, Hyderabad-500072
Salary: INR 1,50,000 – 2,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
1 – 3 YearsHyderabad / SecunderabadINR 1,50,000 – 2,50,000 P.A
Keyskills:
HREmployee EngagementGrievance HandlingEmployee RelationsRecognitionEmployee SatisfactionPoliciesRetentionProceduresMba
Desired Profile:
Education:UG -Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Company Profile:
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies.
It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry
verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad
and Mohali in India & USA centres at Florida and Ohio. We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued
customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions
through E-mail, Chat and Collaborative Web sessions.
Contact Details:
Recruiter Name:Srikala K
Contact Company:TATA Business Support Services Ltd
Telephone:04066951509
Website:http://www.tata-bss.com