Process Training Manager
We are hiring for our MNC client.
Job Location: Hyderabad
Experience: 10+ years
10 – 16 yrs Hyderabad / Secunderabad
Candidate will be responsible to set-up process training.
Strategize for training to be met based on customer contact intake, including suggestions for revision of contact dispersion depending on into high volume, low complexity type,
Work with Capacity Planning & local Work Force teams, Operations, and Recruiting to plan training schedules for all businesses handled locally
Manage a team of trainers
Work backwards to meet Training expectations set by Operations, Instructional design (ID) & Capacity Planning.
Deliver training support for all new projects, receive project intake and disperse responsibilities for in-time delivery
Stay up to date on upcoming training initiatives by keeping open communication with Instructional Design and communicating relevant information to local stakeholders
The candidate would be supported by a team of process trainers.
– Knowledge of Six Sigma/Lean Processes
– Knowledge of Instructional Design
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Process Training Training Management Instructional Design Six Sigma Training Manager Training and Development
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required
Client of Maven workforce