Job Description:
The incumbent will be responsible for planning, developing and managing the branch towards achieving sound profitable growth of the branch through the achievement of product-wise sales targets and delivery of quality service and ensuring efficient and consistent delivery of customer delight for all segments/ products in the catchment.
KEY RESPONSIBILITIES
Standard Chartered Bank India Pvt Ltd
8 – 13 yrs Hyderabad / Secunderabad
SALES OBJECTIVES
Maximize sales performance to achieve the sales target of the Branch for:
Liability products [Current /Savings /Term deposits]
Investment services
Credit Cards
Demat
Ensure effective Relationship Management by monitoring the movement of the top customers of the branch
Minimize value and number attrition of the top quartile of customers of the branch.
Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
Implement cross-sell programmes for mortgages, auto, and personal / professional loans and future CB products.
Provide support for new product launches, and champion new sales initiatives
Devise and implement a customer acquisition and retention programme
Nurture and upgrade the existing customer portfolio to Excel and Priority Banking
CUSTOMER SERVICE
Ensure all branch processes are followed as per laid down guidelines
Monitor CSS ratings and ensure continuous improvement if below bench-mark
Achieve good SQ audit ratings
Monitor and track transaction volumes and ensure effective transaction migration to non branch channels
Ensure PFC and teller productivity are at optimum levels
OPERATIONS AND COMPLIANCE
Ensure compliance to all Operations health documents
Ensure timely and accurate preparation of all returns both internal and statutory for sales and service
Ensure smooth functioning of locker operations, where available
REVENUE AND COST MANAGEMENT
Lead revenue generation and profitable growth by focusing on:
Improved deposit mix comprising Current and Savings accounts
Waiver Tracking and Management
Non-funds based income
Ensure various costs are managed within budgets
CHANGE MANAGEMENT
Implement change initiatives in the areas of:
Branch space rationalization
Transaction migration
Systems implementation
Process Re-engineering
Premises reconfiguration
PEOPLE MANAGEMENT
Ensure branch staff work as a cohesive motivated and top performing sales and service team
Achieve high employee satisfaction and retention of good performers
Identify and address training needs of staff on an on-going basis.
SEGMENT OWNERSHIP
Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)
Jointly own the delivery of segment / product (PRB/ NR/ SME / Mortgages) targets with the segment associate directors
OTHERS
Premises management in areas of merchandising, housekeeping as well as store management
Salary: Not Disclosed by Recruiter
Industry:Banking / Financial Services / Broking
Functional Area: Other
Role Category:Other
Role:Other
Keyskills:
Relationship Management Sales Initiatives Investment Operations Priority Banking Service Quality Customer Service Branch Management branch delivery centre management
Desired Candidate Profile:
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
KNOWLEDGE/SKILLS/EXPERIENCE
Graduate/ Post Graduate
At least 7-8 years of overall experience
Banking knowledge
Leadership skills, communication skills, relationship building skills
Competitive awareness & benchmarking
Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
Customer Orientation
Sales Focus
Company Profile:
Standard Chartered Bank India Pvt Ltd
Standard Chartered is a leading international banking group which has operated for over 150 years in some of the world’s most dynamic markets. We earn around 90 per cent of our income and profits in Asia, Africa and the Middle East.
We’re a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,600 branches and offices in 71 markets, we offer exciting and challenging career opportunities to over 89,000 employees.
We are listed on the London, Hong Kong & Mumbai stock exchanges, and rank among top 20 companies among FTSE-100 companies by market capitalization.
Recruiter Name:Joaquina
Contact Company:Standard Chartered Bank India Pvt Ltd