What will you deliver?
As a Technical Support Analyst, you will be responsible for providing technical support of BSS applications via phone, email, and web in a team setting.
Trouble tickets handling
Resolution of trouble ticket raised by NOC / Customer
Provide First Analysis and proper description to next support level
Drive Root Cause Analyst (RCA) for the assigned ticket
Understand Customer pain points/ Meet with customer regularly to present update reports and ensure satisfaction.
Responsible and accountable for resolution of trouble tickets/EMCY as per SLA
Emergency (EMCY) rotation (Carrying mobile phone for off-hours accessibility on a rotating schedule)
Hardware maintenance activities
oAcceptance Test Manual (ATMN), User Acceptance Test (UAT) and etc.
Responsible for proper testing pre/post rollout
What are your skills and experience?
At least 3+ years of experience and above in Telecommunication / IT business (preferable BSS related)
Bachelor of Science Degree in Computer Science, telecom Engineering or related field
Strong communication skills with customer service orientation
Able to work under pressure
Good knowledge of Operating System (Solaris, Unix, Linux)
Good knowledge of TCP/IP and oracle Database
Nice to have:
Good knowledge of SS7, IN protocols, SIGTRAN/CIP-IP, Diameter.
Knowledge of Shell scripting and Java
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Telecom Software
Role:Technical Support Engineer
Oracle Database Unix Linux Technical Support Strong Communication Skills
Desired Candidate Profile:
UG: Any Graduate
PG:Any Postgraduate, Post Graduation Not Required
Doctorate:Doctorate Not Required
Please refer to the Job description above
Redknee (India) Technologies Private Ltd
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee’s award-winning solutions enable operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee’s revenue generating solutions provide advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 90 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information, visit: www.redknee.com.