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Requirement Sales Advisor & Luxury Brand

Al Mana
Doha, Qatar

The Role
Being an “Ambassador” for the brand and engage customers with the philosophy and culture of the brand, whilst providing exceptional customer service and an enjoyable shopping experience in order to ultimately enhance sales. Take responsibility and ownership to ensure the store is visually maintained in accordance to required standards and aiding in minimizing stock loss. Work closely with the sales team to meet personal and store targets and aid in sales maximization.

Main responsibilities:
• Work with team members in order to maximize sales and customer satisfaction and to ensure smooth operations
• Identify and act on upselling opportunities to enhance average sales in order to meet and optimize sales targets
• Seek out cross-selling opportunities to provide the customer additional product
• Understand the importance of best sellers and store hot spots to increase sales
• Keep up with promotions and display placement
• Generate and close sales confidently
• Process transactions at point of sale accurately and efficiently
• Minimize or eliminate stock loss by monitoring all store areas and maintaining standard operating procedures
• Be familiar with sales and operational figures at any point of the day and adjust selling strategies as needed
• Be familiar with the store collection and customer profile for the brand and be able to do brief brand presentation
• Understand the brand customer profile and translate that into overall image and purchase recommendations
• Engage the customer by welcoming and acknowledging them courteously and according to their profile, style, and interests
• Initiate conversation to understand customer’s needs and requirements
• Maintain after-sales contact with customers to build relationships and drive repeat customers
• Deal with customer complaints and refunds as per company policies
• Attend to customer requirements for tailoring and coordinate with the tailor to as needed

Requirements
• High School Degree or Bachelor’s Degree in relevant field
• Knowledge of fashion trends, brands, designers

Specialist knowledge:
– Administrative
– Brand/Market awareness
– Business Acumen
– Communication (Verbal, Written)
– Computer Literacy
– Product knowledge
– Problem solving
– Scanning
– Selling techniques

Soft Skills and Personality traits:
– Accuracy
– Analytical Ability
– Attention to detail
– Flexibility
– Independence
– Personal Motivation
– Pro-activity
– Process Excellence
– Productivity
– Teamwork
– Time Management

Language Fluency: English is essential, Arabic would be an advantage

About the Company
Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.

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