Technical Knowledge: Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas. Integrate technical knowledge and business understanding to create superior solutions for the company and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Incident Management: Resolve technical and some business incidents independently – coordinating multiple delivery organizations and other company groups.
Escalation Management: identify, manage, and lead escalations via established processes.
Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.
Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer needs. Lead or participate in a Change Advisory Board or Technical Advisory Board.
Configuration Management: Oversee configuration management processes, resolve issues, and design configuration management solutions.
Solution Design: Apply company solutions or, when justified by business needs, create solutions to meet highly complex customer needs. Provide feedback to create new company solution sets. The solutions include new service delivery models and quality management frameworks for new service/customers.
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas.
Customer Relationship Management: Influence with businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. Develop and deliver training to groups of end users and client managers on additional capabilities in existing apps or new apps. Work with customer user base to maximize the use of applications to solve business problems. Develop and grow assigned customers and/or internal businesses/end users account relationships.
Teamwork: Lead or work as part of a team, which may be virtual, global, and/or multifunctional, and addressing complex issues. Trusted advisor inside technology/operational policies/standards area and recognized outside team/technology/operational policies/standards area.
Provides guidance to others to meet contract obligations. Provides sales support, evaluates proposal risks.
Mentor less-experienced team members on all areas of Applications Management work.
Capacity and Performance – Produces a capacity design and plan discussing the ability of the IT infrastructure to meet the performance and capacity requirements of the business. Evaluates the impact of proposed changes on the capacity design and plan.
Business Continuity – Coordinate all recovery procedures. Train members of recovery team organization. Coordinate and lead all team exercises to rehearse business contingency plans. Facilitate all recovery processes. Define and develop business Continuity Plans. Contract for services.
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – ERP , CRM
Role Category:System Design/Implementation/ERP/CRM
Role:Functional Outside Consultant
Sales Support Solution Delivery Customer Relationship Project Management Operations Service Delivery CRM Quality Management Solution Design IT Infrastructure
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
Doctorate:Doctorate Not Required
Education and Experience Required:
Bachelor’s degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field. Often holds intermediate-level certification(s) in work field. Typically 8+ years of relevant experience.
Knowledge and Skills:
(Expert) in one or more applications technology areas
ITIL Intermediate Certifications
Strong knowledge of ISO20000
(strong) understanding of related applications technologies
(strong) Customer Service
General Project Management
General Financial Management
Strong client-facing interpersonal skills. Able to lead Applications Management delivery
HEWLETT PACKARD ENTERPRISE PRIVATE LIMITED
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure
Contact Company:HEWLETT PACKARD ENTERPRISE PRIVATE LIMITED