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Senior Technical Support Engineer – Fluids

Job Description:

This role shall be focused on Customer support for the users of ANSYS Fluids family of products in India. The customer support shall be at various phases of usage of ANSYS products right from problem definition, setup, solution, visualization and results interpretation. It shall involve contribution to Best practices for Post Sales support including Knowledge resources development. This role shall involve leading second line support for Reacting Flows. This person shall be interacting directly with customers to understand and guide the usage of Simulation in their Product Development Process and uncover opportunities for customer simulation adoption enhancement through training, best practices. This person shall be assisting Product development team with application feature testing.

This role shall also contribute to Customer Training and Consulting Services and shall assist Sales and Presales team to grow ANSYS business based on the skill set and expertise.

ESSENTIAL FUNCTIONS:

Assist clients using ANSYS Fluids and Reaction Design products in all phases of analysis from correct posing of the initial problem, solution and interpretation of results.
Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers productivity and satisfaction with ANSYS products
Guide customers in the proper usage of ANSYS products, in order to improve their productivity and satisfaction with ANSYS simulation products
Work collaboratively with customers to ensure their successful use of ANSYS products, sustain a renewals revenue stream
Seed opportunities to expand software usage or discuss advanced technology during customer interaction
Developing simulation best practices, solutions, FAQs for knowledge base
Develop and strengthen long-term relationships with customers.
Instruct training classes on the usage of ANSYS simulation products
Assist product development team with application feature testing. Collaborate with product development to improve ANSYS products and the customers experience using these products
Execute field marketing activities including technical presentations for marketing events, assist Sales and Presales efforts to grow ANSYS business based on the expertise and skill set requirements

JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS

Ph.D., Masters or Bachelors degree in an engineering discipline (Mechanical / Chemical)
A minimum 5 years of experience in an engineering software environment
A minimum of 6 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
Sound Knowledge of Fluids Mechanics, heat transfer and Reacting Flows
Engaging personality, engineering curiosity and willingness for continuous learning
Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
Ability to work independently, as well as with others in a diverse team environment
Demonstrated ability to manage multiple projects and to communicate effectively with customers
Demonstrated skills in writing and presenting in fluent English
Strong ability to manage multiple tasks/assignments.
Interested in working with customers and willing to travel

OTHER INFORMATION

Knowledge of other commercial CFD software packages preferred
Must have passion and drive for personal technical excellence and high performance
Must have customer service aptitude and maintain customer focus

ABOUT ANSYS, INC.

ANSYS brings clarity and insight to customers’ most complex design challenges through fast, accurate and reliable engineering simulation. Our technology enables organizations no matter their industry to predict with confidence that their products will thrive in the real world. Using simulation, the worlds most innovative companies are able to design products that wouldnt otherwise be possible to bring to market. Customers trust our software to help ensure product integrity and performance. Founded in 1970, ANSYS employs more than 2,700 professionals, many of them expert in engineering fields such as finite element analysis, computational fluid dynamics, electronics and electromagnetics, and design optimization. Headquartered south of Pittsburgh, U.S.A., ANSYS has more than 60 strategic sales locations throughout the world with a network of channel partners in 40+ countries. Visit www.ansys.com for more information.

ANSYS INSPIRE VALUES

INNOVATION
STRIVE FOR EXCELLENCE
PASSION & INTENSITY
INTEGRITY
RESPECT & TRUST

Salary: Comparable to best in the Industry
Industry:IT-Software / Software Services
Functional Area:Engineering Design , R&D
Role Category:Engineering Design
Role:Senior Design Engineer

Keyskills:

CFD Fluids Fluent CFX Reacting Flows Combustion heat transfer fluids mechanics

Desired Candidate Profile:

Please refer to the Job description above

Education-

UG: B.Tech/B.E. – Chemical, Mechanical
PG:M.Tech – Any Specialization, Aviation, Chemical, Mechanical
Doctorate:Doctorate Not Required, Ph.D – Aviation, Chemical, Mechanical

Company Profile:

Ansys Software Pvt Ltd
Please visit our website : www.ansys.com