Position Title: Avaya Voice L2 Position
Overall Job Purpose:
As part of AT&T, UCC is the organisation which runs and maintains the Voice infrastructure of its clients and participates in client specific projects. An Avaya Voice L2 resource in UCC is responsible for ensuring the timely and efficiently resolution tickets/tasks assigned for support issues.
The Voice L2 resource reports to the UCC Lead. There will be a number of other Voice L2 resources within the team; each role holder will be responsible for ensuring the effective management of L2 tickets/tasks within UCC. Technical reference will be provided by Lead members of the team but the expectation will be that the role holder will proactively & continuously look to improve their skills and knowledge.
AT&T UCC covers components such as Avaya & Nortel PBX, Session Manager, System Manager, ACD, Voicemail, SBC and SIP Technologies etc. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up the AT&T UCC Portfolio.
Key Technical Skills
Proven knowledge and expertise of specific technical platforms:
In-depth Knowledge of Avaya Aura Core fundamentals.
In depth, detailed knowledge of all major components of the Avaya voice infrastructure – e.g. Avaya Aura CM, Gateways, Session Manager, System Manager, SBC, IR/VP, AES, CMS, MM and ancillary systems.
In depth Knowledge of Acme Packet SBC 9200, SBC 4500 and other SBCs.
Thorough knowledge of PBX & PSTN signalling systems such as DPNSS, Q931, QSig, DASS, SIP, H.323.
Thorough understanding of SIP protocol and hands on experience in analysing SIP Traces.
Thorough knowledge of VoIP based technologies, H.323, Codec’s, IP Trunking.
A good awareness of VOIP technology (Nortel, Avaya & Cisco) and its implementation in a Cisco Routed / Switched environment.
Knowledge & Trouble shooting skills with in IP telephony, Call Routing Techniques of ARS, AAR on Trunk configuration environment
Create VDN, Vector, Hunt groups, Different types of call routing using Partition/route tables.
Manage the tenant portioning, IP-Network-region configuring and mapping.
L2 troubleshooting and coordinating with Vendors.
Upgrade circuit packs, Gateways and Communications managers.
Creating SOPs and Providing RCAs and Following up on escalation Procedures
Support and Maintenance experience in Tier 2 or Tier 3
Experience on working with international vendors & 3rd party operators.
Hands-on in Performance fail over / Recovery testing
Avaya Support Professional Specialist
Avaya Certified support Specialist
Avaya Certified Implementation Specialist (UC & CC)
Avaya CM & Gateways,SM/SMGR,SBC(knowledge) ,SIP
Job Location: Hyderabad
Shift Timings : Should be comfortable to work in North America shift.
Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP /
Functional Area: IT Software – Network Administration , Security
Role Category:Programming & Design
Role:Team Lead/Technical Lead
Desired Candidate Profile
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization
Please refer to the Job description above
AT and T Global Business Services India P. Ltd.
The birth of the AT&T is, in large measure, the culmination of the evolution of communications in the United States. AT&T’s roots stretch back to 1876, with Alexander Graham Bell’s invention of the telephone and the founding of the company that became AT&T. AT&T is the communications provider of choice among all businesses. We serve thousands of customers on six continents, including all of the Fortune 1000. We are AT&T Global Business Services India (AT&T GBS India), a subsidiary of AT&T; we are the providers of Hosting and Application Services. AT&T Hosting and Application Services (H&AS) delivers a fully integrated application and networking infrastructure to handle the simplest to most demanding requirements. We offer a spectrum of hosting solutions, from shared, managed and server collocation to enhanced solutions that include managed enterprise and eBusiness applications, managed storage and managed security for mission-critical functions. Our services include application acceleration, virtualization, application development and management, Software as a Service (SaaS) enablement, content distribution, enterprise messaging and uninterrupted access to critical data and applications. We deliver our hosting services via 38 Internet data centers across the globe. The H&AS provides uninterrupted access to data and applications through flexible and comprehensive hosting and application management solutions tailored to meet the business needs. H&AS brings the advantage of AT&T’s extensive experience, world class network, and solid service levels by choosing from our wide array of solutions, AT&T Hosting and Application Services deliver a fully integrated application and networking infrastructure to handle simplest to most demanding requirements. including .. * Application Development Services * Application Management * Enterprise Hosting Services * Professional Services * Remote Infrastructure Management * Software-as-a-Service Enablement * .Synaptic HostingSM Service * Synaptic Storage as a Service * Web Hosting For your next step, think AT&T, the world’s largest communications company, you will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. Start your career at AT&T in a big way. With AT&T you can be part of the largest telecommunications revolution in human history. Here, you’ll see how we innovate and you’ll be a real part of the process. We’ll engage you, teach you and prepare you for an exciting future – no matter where your skills take you.
View Contact Details:
Recruiter Name:Human Resources
Reference Id:Sr Associate-147710