The Thomson Corporation
1 – 3 yrs Hyderabad / Secunderabad
Responsible for change and problem management, application, and configuration management and production support of strategic web-based applications on Windows 2003/2008, and Linux platforms. A considerable understanding of Thomson business processes, product lines, and internal and external customers is also preferred.
MAJOR AREAS OF ACCOUNTABILITY:
Work with developers to implement applications into production and construct an on-going support model including release/code and change management for maintaining the strategic environments (i.e. production, QA, etc.).(40%)
Provide problem management services by utilizing diagnostic and debugging tools to aid in troubleshooting efforts including 24×7 rotating pager support. (15%)
Provide well-written documentation and technical presentations on projects supported by group. (20%)
Coordinate the implementation of application monitoring, establish support documentation and provide training on products and procedures. (15%)
Provide developers technical assistance on the architecting, troubleshooting and performance tuning of the supported environment(s). (10%)
Lead project initiatives as requested
Act as customer interface into DCO and coordinate various projects as requested
Provide mentoring and training for less experienced staff/new team members
May provide direction to others within the team
Evaluate and recommend improvements to group processes and technology solutions, i.e. monitoring standards, change/problem management
We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
Knowledge and Skills:
Work independently on complex tasks with minimal technical and management guidance
Excellent written and verbal communications
Demonstrated ability to learn new platforms and technologies with a keen interest in expanding and applying this knowledge as new ones emerge
Ability to code and script (batch, shell, powershell, vbscript, python, perl, etc.)
Significant experience with a wide range of IT functions with a strong interest in application support, tools, application integrity, and overall systems configuration
Demonstrated ability to work effectively in a fast-paced, challenging team environment
Strong ability to manage multiple and sometimes competing priorities
Strong analytical, organization, multitasking and prioritization skills required
Strong customer relationship management skills
Independence to acquire and maintain technical skills for professional development
Demonstrated project management skills
Organized and creative problem solving skills
Willingness and enthusiasm to support a variety of applications, crossing multiple platforms, including providing 24x7pager coverage on a rotating basis
General knowledge of Thomson Reuters products is preferred
2 – 3.5 years experience working knowledge of Windows Server 2008, 2012 and UNIX/Linux platforms required.
Proven troubleshooting and problem solving ability required
Working experience of web technologies, browsers and terminology (i.e. HTML, Active Server Pages, CGI, XML, JSP, .net, etc.) preferred.
Understanding of network and database technologies a plus
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software – Network Administration , Security
Desired Candidate Profile:
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization, Doctorate Not Required
Four-year college degree, two-year technical college degree, or equivalent work experience
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
The Thomson Corporation
Thomson Reuters is a global leader in providing essential information to the world”s businesses and professionals in Law, Financial Services, Tax & Accounting, Media & News, Healthcare and Scientific Research. With our deep expertise and understanding of these professions, we are able to offer our customers a broad range of innovative products and services. The relevent, insightful information and intuitive supporting systems we provide enable our customers to be successful. Thomson Reuters has operations in 93 countries around the globe. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com.
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