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Tech Mahindra Hiring Technical Document Specialist for Cambridge @ Hyderabad

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Job Description:

” Cambridge University Press- www.cambridge.org (a global publishing company based in the UK) has recently set up an India Operations Centre (IOC) at Tech Mahindra’s facility in Hyderabad . The staff based in the IOC work as integrated members of global teams that develop and publish (in both print and digital formats), a wide variety of English Language Teaching (ELT) materials, as well as Education materials and Academic books and journals. A wide range of roles (spanning Editorial, Production, Marketing and Supply Chain Fulfillment) are being created and we are currently seeking suitably qualified and experienced team members from publishing as well as non-publishing backgrounds.”

At least 1 of year experience into technical documentation
Monitor and review technical issues reported by the 1st Line Support team or any other areas of the business
Reproduce reported issues and identify the possible causes while providing solutions to them
Liaise with the QA team to obtain access to devices and other required resources
Create documentation for customers explaining ways to resolve the reported issues
Excellent knowledge of Mac, PC, iOS and Android-based devices
Strong written and spoken English language skills with knowledge of technical vocabulary

Salary: As per policy
Industry: IT-Software / Software Services
Functional Area: Other
Role Category: Other
Role: Other

1 – 3 YearsHyderabad / Secunderabad

Keyskills:

Technical DocumentationTechnical IssuesQA TeamMacPCiOSAndroid

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Techm Hiring Technical Document Specialist for Cambridge University
1 – 3 YearsHyderabad / Secunderabad
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Job Description:

” Cambridge University Press- www.cambridge.org (a global publishing company based in the UK) has recently set up an India Operations Centre (IOC) at Tech Mahindra’s facility in Hyderabad . The staff based in the IOC work as integrated members of global teams that develop and publish (in both print and digital formats), a wide variety of English Language Teaching (ELT) materials, as well as Education materials and Academic books and journals. A wide range of roles (spanning Editorial, Production, Marketing and Supply Chain Fulfillment) are being created and we are currently seeking suitably qualified and experienced team members from publishing as well as non-publishing backgrounds.”

At least 1 of year experience into technical documentation
Monitor and review technical issues reported by the 1st Line Support team or any other areas of the business
Reproduce reported issues and identify the possible causes while providing solutions to them
Liaise with the QA team to obtain access to devices and other required resources
Create documentation for customers explaining ways to resolve the reported issues
Excellent knowledge of Mac, PC, iOS and Android-based devices
Strong written and spoken English language skills with knowledge of technical vocabulary

Salary: As per policy
Industry: IT-Software / Software Services
Functional Area: Other
Role Category: Other
Role: Other

Keyskills:

Technical DocumentationTechnical IssuesQA TeamMacPCiOSAndroid

Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required

Company Profile:

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra’s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra’s track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Contact Details:

Recruiter Name:Ankur Agarwal
Contact Company:Tech Mahindra Ltd
Telephone:Not Mentioned
Reference Id:TDS/HYB/2016
Website:https://www.techmahindra.com

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