Hyderabad: Uber, the smartphone app that connects riders with drivers at the push of a button, has today inaugurated its Center of Excellence in Hyderabad.
This is the first of its kind state of the art facility for Uber in Asia. Following the agreement signed with the Government of Telangana in July 2015 to invest US$ 50 million in the State, Uber’s Center of Excellence will help create quality jobs and provide efficient support experience for riders and driver partners in India.
This modern Center will house a team of over 500 customer service specialists who will provide 24/7 assistance to both riders and driver partners. Uber has already hired close to 30 per cent of the total team strength and has started support operations from its Center of Excellence in Hyderabad.
The Center of Excellence is designed to further improve product and operations, with a core focus to provide specialised support for critical incidents that require immediate attention. The center will provide support via multiple channels – email, phone and social media to ensure seamless experience before, during and after the ride. The team of specialists will also be proficient in multiple local languages to address support issues from across the country.
At the inauguration, Information Technology Minister K. Tarakarama Rao said, “Uber’s investment in Hyderabad to set up its first Center of Excellence in Asia confirms Telangana as the location of choice for leading, innovative companies. The setting up of this facility is a boost to Hyderabad and the IT sector in Telangana. We’re delighted that the world’s most valued technology company has invested in Hyderabad and will generate over 500 jobs which will have a positive impact on the state and the economy as a whole.”
Uber India president Amit Jain said, “We are excited to unveil Uber’s centre of excellence in Hyderabad that will be the heart of customer response for our India operations. The government of Telangana has shown great vision in supporting innovative technology companies and continues to remain an ideal location to do business. We are thrilled to set up this facility here that will generate quality employment opportunities in the state.” (INN)