News World

United Airlines: Will make customer satisfaction now a priority

United Airlines: Will make customer satisfaction now a priority
Picture Courtesy: BBC

Chicago, Illinois: The US company has stated that the chief executive, Oscar Munoz will now not become the chairman. The Airlines are under a high scrutiny since a video got viral about its mistreatment with one of its customers.

The executive pay decision features in a filing to the US Securities and Exchange Commission financial watchdog.

“United’s management and the board take recent events earnestly and are in the process of developing targeted compensation program design adjustments to ensure that employees’ incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience,” the filing claimed.

Mr Munoz was denounced and asked to resign after passenger Dr David Dao was dragged from the plane in Chicago on April 9. Due to which his nose was broken and he lost a couple of teeth.

The prior employment agreement of Oscar Munoz with United Airlines has been revoked, when he, while covering his mistake, unjustly accused the customer of not off boarding the plane. The 69-year-old American-Vietnamese Doctor was dragged down the plane’s aisle when he refused to leave as he needed to see his parents.