We’re hiring for one of our prestigious client US based MNC for Hyderabad Please find below the details regarding same:
Job Description: IT Service Desk
Work Location : Hyderabad
Experience 1-3 Yrs
24*7 Work Environment
This is for IT Service Desk role, should be very good communication skills with international customers exposure..
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Password Resets, Printers and more;
Gather the required information necessary in order to best handle customer software and technical inquiries
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
Collaborate with other members of the Service team to properly manage customer inquiries and escalate when appropriate.
Research required inform using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to the pertained teams;
Problem solving ability identify and resolve;
Basic technical skills including knowledge of Microsoft windows Operating Systems, Microsoft Office suite, and common printer issues.
Basic installation, configuration and support of IT equipment (PC, laptops, printers etc.)
Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues.
Ability to deal with difficult callers
An ability to communicate with customers and understand customer requirements.
Ability to speak and write clearly and accurately;
Effective listening skills;
Salary: Decent hike on Current CTC
Industry:IT-Software / Software Services
Functional Area:IT Software – Application Programming , Maintenance
IT service Desk IT helpdesk Helpdesk support Remote support Desktop support
Desired Candidate Profile:
Please refer to the Job description above
Vanguard HR Associates
Product Based Company