We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)
Current Role: Seller Support Associate
Timings: 10AM to 3PM
Contact Person: GAYATHRI
Contact No: 8143532272
Address: Amazon Development Centre Pvt.Ltd,
Raheja Mind Space,Building No:9, 10th Floor,Hi-Tech City,Hyderabad
Land Mark: Opposite to Westin Hotel
Note: Candidates applied in the last 6 months, will not be considered.
Other Benefits : Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.
Minimum qualification : B.tech/M.tech/MCA/BCA (with minimum 6 months of BPO experience) Any non b.tech graduate/ PG is eligible to apply.
Position Description: Seller Support Associate
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities :
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Salary: INR 2,75,000 – 3,75,000 P.A. Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Fresher201420152016awaiting resultsBPOExcellent Communication Skillsgraduatesinternational bpovoice processgood communication skillsCall CentreFreshersb.com freshersundergraduatesgraduate freshermba fresher
24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)
Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact Company:Amazon Development Centre (India) Pvt Ltd