0 – 4 YearsHyderabad / SecunderabadINR 3,25,000 – 3,75,000 P.A. Free
Transport, Sodexo Meal vouchers,night Shift allowance, Overtime Allowance.
Walkin Interview: on 3rd October from 10 AM
Job Description:
We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)
Current Openings: Transportation Operations Specialist
Walkin Dates: 3rd Oct 2015
Time: 10am to 3pm
Walkin Venue:
Address: Amazon Development Centre Pvt Ltd
Raheja Mind Space,Building No:9, 10th Floor,
Hi-Tech City, Hyderabad
Land Mark: Opposite Westin Hotel
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Note: Candidates applied in the last 6 months, will not be considered
Other Benefits : Free Transport, Sodexo Meal vouchers,Night Shift allowance, Overtime Allowance.
Qualifications : Minimum qualification is Any Graduate/PG.
TOC Overview :
TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to customers. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Purview of a Transportation Operations Specialist:
A Trans Ops Specialist facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance. A Trans Ops Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the
stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The role will require the candidate to communicate with the stakeholders over the phone
Responsibilities include, but are not limited to:
Communicate with stakeholders (over phone or email) with a problem solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Ensure to surpass all performance and quality goals
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
Providing real-time customer experience by working in 24*7 operating environment.
Basic Qualifications and Skills:
Bachelors degree Preferably in Engineering
Excellent communication skills Verbal and Written
Good knowledge of working over internet and an ability to successfully navigate websites
Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service
Demonstrated ability to work in a team in a very dynamic environment
Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
Salary: INR 3,25,000 – 3,75,000 P.A. Free Transport, Sodexo Meal vouchers,night Shift allowance, Overtime Allowance.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Role: Associate/Senior Associate -(NonTechnical)
Keyskills:
2014 2015 B.Tech BE International Calling BPO Call Centre ITES and BPO Customer Service / Operations Customer Servicing Customer Management B.Com B.Sc BA 2015 Passout Amazon
Desired Profile:
Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization
Doctorate – Any Doctorate – Any Specialization
Company Profile:
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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