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Walkin Interview for Relationship Manager @ Hyderabad


Job Description:

We are hiring for an MNC-BPO
Position : Workforce Manager
Location : Hyderabad,Bangalore
Experience : 8+(In BPO/Contact center)

Job Requirement :

– Experience in Contact Center Workforce Management administrative positions required (manager, supervisor level)

– Demonstrated experience and success in leading larger scale WFM or Operations oriented projects in Contact Centers

– Demonstrated expertise in managing scheduling and RTA practices and delivery in multi-channel global contact center environments including phone, email and chat

– Expertise in integrating and managing short term forecasts in Aspect eWFM or IEX

– Experience using various statistical tools for SL optimization and then communicating plans or risks clearly

– Analytical and communication skills are essential to be successful in this role

– Previous Capacity Planning & Forecasting experience strongly preferred as well as experience with business intelligence and analytics

– Basic/Working knowledge of Six Sigma tools and Lean techniques preferred

Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager

IDBI Federal Life Insurance Co. Ltd.
1 – 6 yrs Hyderabad / Secunderabad , Khammam
Workforce Manager – BPOMaven workforce
8 – 13 yrs Bengaluru/Bangalore , Hyderabad / Secunderabad


Workforce Management Forecasting Operations Workforce Manager Capacity Planning Six Sigma

Desired Candidate Profile:

UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required

Company Profile:

Maven workforce
Client of Maven workforce

Recruiter Name:HR

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