Adecco
Doha, Qatar
The Role
Sales Advisor – Doha – Entertainment Retailing Store
For my client, an international entertainment retailing store is looking for a “Sales Advisor”, an “Ambassador” for the brand and engage customers with the philosophy and culture of the brand, whilst providing exceptional customer service and an enjoyable shopping experience in order to ultimately enhance sales. Take responsibility and ownership to ensure the store is visually maintained in accordance to required standards and aiding in minimizing stock loss. Work closely with the sales team to meet personal and store targets and aid in sales maximization.
Some of the responsibilities are:
Financial:
• Work with team members in order to maximize sales and customer satisfaction and to ensure smooth operations
• Identify and act on upselling opportunities to enhance average sales in order to meet and optimize sales targets
• Seek out cross-selling opportunities to provide the customer additional product
• Understand the importance of best sellers and store hot spots to increase sales
• Keep up with promotions and display placement
• Generate and close sales confidently
• Process transactions at point of sale accurately and efficiently
• Minimize or eliminate stock loss by monitoring all store areas and maintaining standard operating procedures
• Be familiar with sales and operational figures at any point of the day and adjust selling strategies as needed
Customer:
• Understand the brand strategy, history, and philosophy
• Be familiar with the store collection and customer profile for the brand and be able to do brief brand presentation
• Understand the brand customer profile and translate that into overall image and purchase recommendations
• Engage the customer by welcoming and acknowledging them courteously and according to their profile, style, and interests
• Initiate conversation to understand customer’s needs and requirements
• Devote required time for each sale by pointing out the product’s advantages relating them to customer requirements
• Help customers with any queries they may have surrounding the brand or products
• Manage multiple customers simultaneously, and coordinate with team members to devote adequate attention to all customers
Internal Business Processes:
• Complete administrative formalities at the conclusion of the sales prior to settling of the bill
• Process sales and payments on the system efficiently and accurately and close transactions courteously
• Request appropriate customer details to feed into the customer database required for sending through brand promotions
• Maintain knowledge of top and low-selling items and their sizes, colors, and replenishment rate
• Maintain store and brand standards ensuring that the floor area is always at highest standards
• Ensure the store floor and stockroom are kept in a safe and clean manner to prevent hazards and damages
• Ensure store aesthetics are maintained throughout the day as per required standards
• Make sure fitting rooms are neat and presentable
• Report discrepancies promptly to the Store Manager or Supervisor
• Process deliveries and stock transfers in an efficient manner against documentation and complete discrepancy reports as needed
Learning and Growth:
• Stay current of market trends and new styles of company brand and competition
• Remain knowledgeable of all brand products, styles, sizes, fabrics, wash and care instructions
• Maintain an interest in fashion and retail
• Establish areas of self development through feedback from customers and colleagues
• Provide recommendations to enhance store operations and team productivity
Requirements
• High School Degree or Bachelor’s Degree in relevant field
• Knowledge of fashion trends, brands, designers
Experience:
• 2-5 years experience working in sales preferably in the fashion retail industry
Working Conditions and Environment:
• Physically capable of standing for long periods of time and occasionally lifting stock
• Requirements for full time work with a floating day off
• Has access to confidential information and cash
• Ability to operate computer, iPad, keyboard, mouse, printers, and copiers
Decision Making Authority, Frameworks and Boundaries:
• Identifies issues and makes recommendations to the appropriate manager
• Makes decisions under clearly refined remits in specific areas of responsibility
Competencies:
Technical:
• Administrative
• Brand/Market Awareness
• Business Acumen
• Communication (Verbal, Written)
• Computer Literacy
• Commercial Orientation
• Product Knowledge
• Scanning
Behavioral:
• Selling Techniques
• Analytical Ability
• Attention to Detail
• Flexibility
• Independence
• Personal Motivation
• Proactivity
• Process Excellence
• Productivity
• Teamwork
• Time Management
Key Interactions:
Internal:
• Accountants
• Brand Manager
• Human Resources
• IT Manager
• Operations Manager
• Sales Advisors
• Stock Keeper
• Store Manager
• Visual Merchandisers
External
• Customers
• Brand Trainers
• Maintenance
• Postal Services
About the Company
About the Adecco Group The Adecco Group, based in Zurich, Switzerland, is the world’s leading provider of workforce solutions. With more than 33,000 FTE employees and around 5,100 branches in 60 countries and territories around the world, the Adecco Group offers a wide variety of services, connecting approximately 700,000 associates with our clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is a Fortune Global 500 company.