San Francisco: After receiving complaints regarding a screen flicker defect in some Surface Pro 4 devices, Microsoft has offered to replace the eligible devices free of charge.
The faulty devices qualified for replacement should be up to three years from the time of original purchase, Microsoft Support said in a blog post late Friday.
“We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us,” the post added.
Users that have already paid for a screen-replacement will get a refund.
In February, Microsoft had said that it was monitoring the situation.
The tech giant has clarified that the replaced devices will be refurbished.