1. Manage inbound and outbound calls in a timely manner.
2. Respond to customer inquiries and problem escalations.
3. Follow communication scripts when handling different topics.
4. Seize opportunities to up sell products when they arise.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Employment Type: Permanent Job, Full Time
Customer Care Communication skills Phone and email etiquettes Customer handling skills Product knowledge Time management skills Empathetic Conflict Resolution Listening skills
Desired Candidate Profile:
1. Excellent command over English & Customer service skills.
2. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Apply and schedule for your pre-screening interview!
UG: B.Tech/B.E. – Any Specialization, B.Sc – Any Specialization, B.Com – Commerce, B.A – Any Specialization, BCA – Computers, B.B.A / B.M.S – Management
PG:MBA/PGDM – Any Specialization
Doctorate:Doctorate Not Required
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