Job Description:
Job Purpose:
* Attend Outbound calls, sometime respond through email and chat of customers with regards to give or take information.
* Ability to up sell/ cross sell.
* Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
* Good typing skills (Quality & Speed)
* Good communication skills
* Ability to handle telephonic conversations
* Good spoken English & Malayalam language
* Good Listening & Comprehension skills
Educational qualification: 12th Pass, Any Graduates
Age: 18 years onwards
Work Location:
TATA BUSINESS SUPPORT SERVICES
Gowra trinity building 1st floor
Above Passport office Chiran Fort Lane,
Lane beside Splendid Towers,
Begumpet Hyd.
Contact No: – 040-66951322
Salary: INR 50,000 – 1,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
Malayalam
Desired Candidate Profile:
Please refer to the Job description above
Company Profile:
TATA Business Support Services Ltd.
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.
Contact Details
Recruiter Name:Gorthi Nageshwar Rao
Contact Company:TATA Business Support Services Ltd.
Telephone:9164420747
Email :jojomon.konattu@tata-bss.com
Website:http://www.tata-bss.com