Talent Sourcing System (Avature) Assistant ManagerYou are a self-motivated individual who has a solid understanding of Candidate/ Client Relationship Management (CRM) systems as an end-user and system administrator. You are driven to learn new technologies at an in-depth level and to understand how the technology can be utilized to best meet the needs of the business. You take pride in providing stellar customer service to your clients and understand your role in enabling efficiencies and improving the internal stakeholder and talent lead experience. You are passionate about technology and about leading the adoption of and ongoing operations for the Avature CRM at Deloitte. Work youll doAs an Assistant Manager, your primary focus will be configuring, enhancing and maintaining the global platform for Talent Sourcing System (Avature) and its relationship with our Recruiting Management Systems (Taleo Enterprise/ Success Factors). This role reports to the Manager, Recruiting Technologies and will have direct reports. Your responsibilities will include: Supporting the implementation of Avature Sourcing and Event Management. This role will have ongoing operations responsibility including system maintenance, configuration, documentation, training, testing and user support Act as a Subject Matter Expert (SME) on TSS system and processes Participate in the governance process for all system changes including regular communications with clients and leadership teams Manage day-to-day administration of system and respond to client change requests Manage user support escalations, including research and resolution of complex issues working directly with the Avature vendor, as required Look for opportunities for continuous improvement, and implement steps to conduct operations more efficiently Lead initiatives or annual events such as technology upgrades and environment refreshes. This includes reviewing product release documentation to propose implementation of newly available product features, creating project timelines, defining/ assigning tasks, coordinating resources, managing project plans and reviewing and testing impacts of integrated system upgrades or patches Use knowledge of technology and Deloitte member firm business needs to support communications/ change management activities for projects and enhancements Provide ongoing training and user support after changes in systems and/ or procedures are implemented Participate in the design, development and analysis of Avature reports (Reports, Dashboards, Ad hoc requests) using Avature Lists, Report Builder, and Reporting Dashboards Monitor and work with Global Technology Services to maintain integration files between Avature and other systems, including Taleo and SuccessFactors Use knowledge of current HR Technology trends and vendor roadmap to implement long-term process improvements, recommend technology enhancements and influence development of future Avature functionality Lead design sessions to identify functional requirements/ specifications for new development and ongoing projects Performs other duties as assigned. Depending on department and business needs, primary focus areas may change including cross platform work with other recruiting technologies Participate in user group meetings, as needed Supervise work assignments and priorities, professional development, scheduling, hiring, and performance appraisals for the TSS TeamThe teamThe Talent Sourcing System (TSS) support team is a group within the broader Global Talent Shared Services (GTSS) in Hyderabad. GTSS professionals are committed to providing the best talent shared services to the Deloitte network of member firms around the world. We care about our customers’ experience with us and strive to offer the best talent services that the industry can provide based on technology and human efforts. The Talent Sourcing System (TSS) team within GTSS provides technology/ system support to recruiters of member firms worldwide within Deloitte network by helping them adopt & implement optimum functionality and system configuration of Avature as a new sourcing tool, administrative support to users of Avature and regular maintenance/ upgrade of Avature during various release cycles. This team will act as a crucial solution provider as domain experts to various users of Avature around the world.
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software – ERP, CRM
Role Category: Programming & Design
Role: Product Manager
Network / System AdministrationBusiness AnalysisBusiness Intelligence & Data WarehousingData / System ArchitectureWeb Design / DevelopmentDatabase AdministrationDevelopmentProgrammingEnterprise ApplicationsInternal Support Services
Desired Candidate Profile
Qualifications Education: B. com/ BBA/ BBM/ BCA, Post graduate MBA or relevant business experience Technical skills: Solid systems skills, expertise in candidate/ client relationship management system (CRM) required, preference to Avature Sourcing and Event Management. Expertise with recruitment management systems a plus, preference to Taleo Enterprise. Advanced-level expertise in Microsoft Office Suite (PowerPoint, Word, Excel) and Internet and Email. Experience with one or more of the following reporting tools: Microsoft Access, Excel, SQL, Hyperion (preference to SQL) Work experience: Minimum 5 years of work experience of which minimum four years of recruiting or CRM technology system implementation, support, testing, analysis and design experienceSkills Required: Strong written and verbal communication skills (English). Must be an effective communicator. In-depth knowledge of HR processes and practices, specifically in sourcing and recruiting Experience working in a virtual environment where the individual works with teams in other locations and different time zones Effective team player, ability to collaborate with business and technology team members effectively Excellent customer service skills; ability to interact with customers globally Strong interpersonal, organizational, analytical, presentation, problem solving and critical thinking skills Proven ability to build relationships and interact with senior management, including product demonstrations and issue updates Proven ability to make decisions considering long-term implications Proven ability to work on multiple projects and meet demands for support and issue resolution concurrently Highly organized Team development and leadership skills Ability to prioritize time and work on multiple tasks with conflicting deadlines Experience gathering and documenting business requirements and producing process and training documentation for recruiting or CRM systemsDesired: Previous project management experience Previous system implementation experience, specifically a CRM or recruiting systemHow youll growAt Deloitte, weve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our peoples growth and development. Explore DU: The Leadership Center in IndiaBenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloittes cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloittes impact on the world.
Education:UG -Other Graduate
PG – Other
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