Job Description:
we are conducting walk in Drive for call center executives at our ODC in Hyderabad details of the drive as are as follows
Exp level 0-1yr- Entry Level
Must be a Graduate -(Preferably BA and BCOM, BSC)
Proficient in English and Hindi
Basis knowledge in MS office and excel
Responsibilities:
o Handle outgoing and incoming calls
o Respond to emails
o Handle customer inquiries both telephonically and by email
o Research required information using available resources
o Manage and resolve customer complaints
o Provide customers with service information
o Update new customer information into system for confirmation of orders
o Update existing customer information for previous shipments
o Identify and escalate priority issues to the concerned department
o Route calls to appropriate resource
o Follow up customer calls where necessary
o Document all call information according to standard operating procedures
Please meet us at the below venue details on 13th and 14th September between 9:00am-1:00pm at the below venue for the interview
Please carry your educational documents for verification
Agility E Services P Ltd
Navayuga Real Building,
7th Floor,
Survey Numbers 4 , 5,6/1/E,
Landmark:- Beside Royal Enfield Showroom
Gachibowli Village, Serilingampally Mandal and Municipality,
Hyderabad-500032
Contact person- Vijaya Tenneti
Mobile: 8886912365/9573680659
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
call center Customer Care Executive Tele Caller BPO Executive
Desired Candidate Profile:
Please refer to the Job description above
Company Profile:
Agility E Services Pvt. Ltd.
www.agility.com
Recruiter Name:Vijaya Tenneti
Contact Company:Agility E Services Pvt Ltd
Address:NAVAYUGAVIZVA SURVEY NUMBERS 4,5,6/1/EGACHIBOWLI SERILINGAM PALLYGACHIBOWLI RANGAREDDYHyderabad,Telangana,India 500081
Website:http://www.agility.com
Telephone:91-8886912365